Hybrid Workforce Planning Analyst

hiscox; York and North Yorkshire; Hybrid; GBP 36,000 - 54,000; Full time

Benefits offered by this job

Flexible working

Job summary

Hiscox is recruiting a Resource Planning Analyst to shape workforce planning and service optimisation across UK operations. The role focuses on mid-term planning, forecasting, and scheduling to ensure the right people are in the right place at the right time in a hybrid working environment.

The ideal candidate will have strong analytical abilities, experience in Resource Planning, and a proactive mindset. You will work with front and back-office teams, manage stakeholder relationships, and

Qualifications

• Strong analytical thinking and proactive mindset are essential.
• Experience in Resource Planning or workforce management is required.
• Ability to forecast, schedule and manage resources across front and back office teams.

Responsibilities

• Assist mid-term planning to ensure resource plans meet customer expectations.
• Support workforce planning and service optimization across UK operations.
• Collaborate with service delivery teams to achieve KPIs.
• Analyze historical supply and demand data to forecast trends and provide improvement recommendations.
• Maintain and administer schedules within the WFM platform with accuracy.

Skills

Analytical thinking

Forecasting

WFM knowledge

Stakeholder management

Communication

Attention to detail

Tools

WFM systems

Microsoft Excel

PowerPoint

Job description

Hiscox is recruiting a Resource Planning Analyst to shape workforce planning and service optimisation across UK operations. The role focuses on mid-term planning, forecasting, and scheduling to ensure the right people are in the right place at the right time in a hybrid working environment.

The ideal candidate will have strong analytical abilities, experience in Resource Planning, and a proactive mindset. You will work with front and back-office teams, manage stakeholder relationships, and