Resource Planning Analyst

Autoglass; Bedford; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Annual bonus up to 20%

25 days annual leave + bank holidays

Private medical cover

Employer pension contribution up to 10

Job summary

Autoglass is seeking a Resource Planning Analyst to ensure the right resources are in place to deliver an exceptional customer experience. You will work with Planning, Operations, Forecasting and People teams to optimise technician capacity and drive data-driven decisions.

The role focuses on analysing data, maintaining workforce plans, and producing dashboards to improve productivity while ensuring regulatory compliance.

Qualifications

• Experience with Workforce Management (WFM) systems, preferably UKG/Kronos.
• Strong understanding of workforce planning, forecasting principles.
• Advanced Excel for data analysis and presentation.
• Experience using Power Query for data transformation and reporting.
• Strong analytical and problem-solving abilities with high accuracy.
• Excellent planning and prioritisation in busy environments.
• Ability to manage multiple priorities and deadlines.
• Confident in communicating with stakeholders at all levels.

Responsibilities

• Analyse workforce, productivity and performance data to spot trends and risks.
• Develop resource plans to maximise technician utilisation and meet demand.
• Track planned vs actual hours, productivity, and utilisation with insights.
• Support short and long-term capacity planning aligned to forecast.
• Create regular reports and dashboards on labour, productivity and efficiency.
• Investigate drivers of underperformance and propose improvements.
• Assist scenario planning and what-if modelling for forecast changes.
• Manage technician rosters, patterns and skill profiles.
• Ensure plans comply with Working Time Regulations and policies.
• Collaborate with managers and stakeholders to share planning insights.
• Support continuous improvement of planning, reporting accuracy, and efficiency.
• Monitor overtime and suggest cost-effective staffing solutions.

Skills

Workforce planning

Forecasting principles

Advanced Excel

Power Query

Power BI

Analytical thinking

Attention to detail

Stakeholder management

Multitasking

Communication skills

Tools

UKG/Kronos

Power Query

Power BI

Salesforce

Job description

Contract Type: Regular About Autoglass® and Laddaw® We’re a recognisedsuperbrandand we know where we’re going. We’re a business with direction and purpose and regardless of your role here, it’s about us all making a difference with real care. We never stand still. We’re relentless,innovativeand ambitious, always looking to go further and improve, which creates a world where we need genuine and driven people to help us get there.Making a Difference Together. As a truly people focusedbusiness, we believe in promoting opportunities for all, welcoming people who share our passion for enabling exceptional customer experience. We’ll support you with fantastic toolsand training in an atmosphere that encourages idea contribution and collaboration working with warm,friendly and real people. If this sounds like somewhere you’ll thrive,keep reading.

Location: Hybrid, Bedford 2-days per week

Salary: £35,000 - £40,000 + annual company performance related bonus up to 20%, 25 days annual + bank holidays, private medical cover, employer pension contribution up to 10%

Are you a highly analytical planner who enjoys working with data to drive operational performance? We're looking for a Resource Planning Analyst to play a key role in ensuring we have the right resources, in the right place, at the right time to deliver an exceptional customer experience. Working closely with our Planning, Operations, Forecasting and People teams, you'll use workforce data and operational insights to optimise technician capacity, improve productivity and support effective decision-making across the business. This is an exciting opportunity for someone who enjoys problem-solving, working with large datasets and influencing operational performance through data-driven recommendations.

What You'll Be Doing:

• Analyse workforce, productivity and operational performance data to identify trends, risks and opportunities.
• Develop and maintain resource plans that optimise technician utilisation while ensuring customer demand is met.
• Monitor planned versus actual hours, productivity and utilisation, providing insight and recommendations to improve performance.
• Support short and long-term capacity planning aligned to forecasted demand.
• Produce regular reporting and performance dashboards covering labour utilisation, productivity, technician output and operational efficiency.
• Investigate drivers of underperformance and identify opportunities to improve capacity and resource deployment.
• Support scenario planning and "what if" modelling to assess the impact of forecast changes and business initiatives.
• Manage technician rosters, working patterns and skill profiles to maximise operational effectiveness.
• Ensure workforce plans comply with Working Time Regulations, company policies and contractual obligations.
• Work collaboratively with Operational Managers and key stakeholders to provide planning expertise and resource recommendations.
• Support continuous improvement initiatives that enhance planning capability, reporting accuracy and operational efficiency.
• Monitor overtime usage and recommend cost-effective workforce solutions.

What We're Looking For

Essential Skills & Experience

• Experience working within Workforce Management (WFM) systems, ideally UKG/Kronos.
• Good understanding of workforce planning, resource planning and forecasting principles.
• Advanced Microsoft Excel skills with the ability to analyse, manipulate and present data effectively.
• Experience using Power Query for data transformation, automation and reporting.
• Strong analytical and problem-solving skills with the ability to turn data into actionable insights.
• Excellent attention to detail and a commitment to data accuracy.
• Strong planning, organisational and prioritisation skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Confident communication skills and the ability to build effective relationships with stakeholders at all levels.

Desirable Experience

• Desirable Experience using Salesforce.
• Experience using Power BI or similar business intelligence and reporting tools.
• Experience producing operational performance reporting and dashboards.

Company Values

• Driven - Takes ownership, delivers results and continuously seeks opportunities to improve performance and efficiency.
• Caring - Considers the impact of decisions on customers and colleagues and acts with respect and professionalism.
• Collaborative - Builds strong working relationships and works effectively with stakeholders across the business.
• Genuine - Acts with integrity, communicates openly and confidently challenges where appropriate.

Why Join Us?

This role offers the opportunity to make a tangible impact on operational performance and customer service delivery. You'll work with a wide range of stakeholders across the business, develop valuable workforce planning expertise and play a key role in supporting strategic resource decisions. If you're passionate about data, planning and driving operational excellence, we'd love to hear from you.

Accessibility

We make every effort to make our web presence accessible to all. Upon request and consistent with applicable laws, we’ll provide reasonable accommodations to individuals who need assistance in the application/hiring process. For assistance, contact us at [e-mail].

At Autoglass® and Laddaw®, making a difference is what our business is all about. For 40 years we’ve maintained our position as the UK’s favourite vehicle glass specialist, fitting safety as standard for millions of customers each year. Our people are innovative, collaborative and customer-focused – together, we support each other to achieve real excellence in everything we do. Since 1972, Autoglass® has been proud to provide mobile vehicle glass services to UK customers, and over the years we’ve become a household name and national superbrand. In 1982, we became part of the world’s largest vehicle glass replacement business upon joining Belron® Group. In 1990, Autoglass® revolutionised the vehicle glass industry by introducing the first ever vehicle glass repair service (Glass Medic®), thanks to a technical innovation introduced by Belron. Established in 1975, Laddaw® is our wholesale glass business. Our customer’s ever-changing requirements are the driving force behind the development of all our products, technologies and support services. Through our purpose-built distribution centre, we offer our customers access to a great range of products.