Data-Driven CRM Strategist | Customer Engagement

Direct Recruitment; Greater London; Hybrid; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Bonus

Promotion prospects

Hybrid working

Job summary

Direct Recruitment is seeking a CRM / Customer Engagement Strategist for a leading London data and CRM agency. You will develop CRM and CX strategies across blue-chip accounts, shaping customer lifecycle journeys and data-driven campaigns.

The ideal candidate has agency experience, strong client-facing communication, and familiarity with Adobe Campaign or Braze. Hybrid role with 2 days in the London office and attractive benefits.

Qualifications

• Agency experience in marketing environments
• Data-driven customer marketing knowledge
• Ability to interpret client briefs and define strategic responses
• Strong communication with clients
• Interest in customer engagement

Responsibilities

• Develop CRM and CX strategies across varied blue-chip accounts
• Interrogate client briefs and define strategic responses
• Create engaging customer lifecycle journeys and campaigns
• Collaborate with teams to deliver strategic solutions

Job description

Direct Recruitment is seeking a CRM / Customer Engagement Strategist for a leading London data and CRM agency. You will develop CRM and CX strategies across blue-chip accounts, shaping customer lifecycle journeys and data-driven campaigns.

The ideal candidate has agency experience, strong client-facing communication, and familiarity with Adobe Campaign or Braze. Hybrid role with 2 days in the London office and attractive benefits.