Data-Driven Client Success Strategist - Legal Tech

Jobtailor; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

Jobtailor is seeking a Client Success professional focused on professional services and the legal industry. You will monitor adoption data, drive data-triggered success plays, and serve as a trusted advisor to client stakeholders, expanding proficiency across Intapp solutions.

You will collaborate post-deployment to maximize feature usage, stay current with the Intapp portfolio, and guide clients on configuration and best practices within a product-focused, data-driven environment.

Qualifications

• 5+ years of experience in client success serving professional services firms, ideally in the legal industry.
• Experience using adoption and usage data to drive structured, playbook-driven outreach programs.
• Ability to build product proficiency quickly and continue learning new solutions over time.
• Exposure or experience with Intapp Time and Billstream or the timekeeping, billing, and profitability domain in law or professional service firms.
• Strong consultative and communication skills.
• Strong analytical skills and ability to synthesize input from multiple sources into clear client-facing recommendations.
• Resourceful problem-solver with results orientation and strong time management discipline.
• Bachelor's degree required

Skills

Client Success Management

Data-Driven Outreach Programs

Intapp Solutions Proficiency

Consultative Communication Skills

Analytical Problem-Solving

Education

Bachelor's degree

Tools

Intapp Time

Intapp Billstream

Job description

Jobtailor is seeking a Client Success professional focused on professional services and the legal industry. You will monitor adoption data, drive data-triggered success plays, and serve as a trusted advisor to client stakeholders, expanding proficiency across Intapp solutions.

You will collaborate post-deployment to maximize feature usage, stay current with the Intapp portfolio, and guide clients on configuration and best practices within a product-focused, data-driven environment.