Client Success Manager

Intapp; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Professional development

Modern open offices

Complimentary lunches

Wellness program

Flexible time off

Volunteer time off

Donation matching

Job summary

Intapp in London is seeking a Client Success Manager to lead adoption and optimise outcomes across a tier of legal clients, working hybrid from our London office.

You will serve as a trusted advisor, drive data-triggered plays, expand proficiency across Intapp products, and help clients realise value from their investment.

Qualifications

• 5+ years of client success experience in professional services, preferably law.
• Experience using adoption and usage data to drive outreach.
• Ability to learn new Intapp solutions quickly.
• Experience with Intapp Time and Billstream or related timekeeping, billing, profitability domain.
• Excellent consultative and communication skills.

Responsibilities

• Monitor adoption data and usage across a tier of legal clients to drive retention and value.
• Execute data-triggered success plays to drive adoption and retention at scale.
• Leverage feedback to build new success plays delivering incremental client value.
• Act as a trusted advisor and respond to client inquiries on product usage and best practices.
• Build proficiency in initial Intapp solution and later expand across the product suite.
• Consult with clients post-deployment to maximise usage and alignment with needs.
• Sustain knowledge of Intapp portfolio, landscape, and industry dynamics.

Skills

Client success

Analytical skills

Consultative communication

Time management

Stakeholder management

Education

Bachelor’s degree

Tools

Intapp Time

Intapp Billstream

Job description

Client Success Manager, Legal London Hybrid working

Intapp’s Client Success Legal Industry team is looking for an individual contributor who will lead in driving adoption and solution optimisation across a tier of accounts for legal clients. The role is a generalist across Intapp’s product suite with depth of expertise in Intapp Time and Billstream and the broader timekeeping, billing, and profitability domain in law firms. Success is measured by turning clients into long‑term partners that fully realize their Intapp investment, expand in the platform, and influence peers in their markets.

About the role

The Client Success Manager operates as a trusted advisor to client stakeholders and serves as the voice of the customer internally to our product and account teams.

What you will do

• Monitor adoption data, usage trends, health and engagement signals across a tier of legal clients to identify where proactive outreach will drive retention and value.
• Execute data-triggered success plays — structured, repeatable outreach motions tied to usage milestones, risk signals, or renewal timing — to drive adoption and retention at scale.
• Leverage skills, expertise, and client feedback to identify and build new success plays to drive incremental value for our clients.
• Serve as a responsive point of contact for client inquiries, advising on product usage, configuration, and best practices.
• Build proficiency in an initial Intapp solution, then progressively expand expertise across the broader Intapp product suite.
• Consult with clients post-deployment to ensure they capitalize on available solution features and that implemented solutions meet their organisational needs.
• Reinforce and expand knowledge of Intapp’s product portfolio, competitive landscape, and industry dynamics on an ongoing basis.

What you will need

• 5+ years of experience in client success serving professional services firms, ideally in the legal industry.
• Experience using adoption and usage data to drive structured, playbook-driven outreach programmes.
• Ability to build product proficiency quickly and continue learning new solutions over time.
• Exposure or experience with Intapp Time and Billstream or the timekeeping, billing, and profitability domain in law or professional service firms.
• Strong consultative and communication skills: ability to listen carefully and influence.
• Strong analytical skills and ability to synthesize input from multiple sources into clear client-facing recommendations.
• Resourceful problem-solver with results orientation and strong time management discipline.
• Bachelor’s degree required.
• Preferred familiarity with professional services firms, ideally law firms, and how they operate.
• Experience across Intapp’s broader product suite, or equivalent enterprise software in the professional services space.
• Experience with customer success or engagement platforms used to trigger and track outreach at scale.
• Experience in a publicly traded, growth-stage software company.

What you will gain at Intapp

• Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.
• Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day.
• Support What Matters Most: Our comprehensive wellness and flexible time off programmes and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most.
• We believe in giving back and supporting our communities with paid volunteer time off and a donation matching programme for the causes you care about.
• Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of.

Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, colour, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.

Intapp builds AI software to power the world’s top investment, legal, and consulting firms. Our clients face unique challenges: they must track and manage complex client relationships, navigate strict regulatory requirements, and manage sensitive deal information. We develop software specifically for these needs, helping firms find and win business, onboard clients safely and manage risk, deliver exceptional work, and capture full value. Today, more than 2,700 firms worldwide rely on Intapp, including 95 of the Am Law 100, 16 of the top 20 accounting firms, and more than 1,700 private capital, investment banking, and real assets firms. Intapp has helped firms achieve measurable impact — from 25% more pitch opportunities to 55% faster client onboarding — turning intelligence into competitive advantage. Founded in 2000 and headquartered in Palo Alto, California, Intapp completed a successful IPO on June 30, 2021 (NASDAQ: INTA). Alongside a global ecosystem of partners, Intapp accelerates innovation and integration, ensuring our clients are always at the forefront of transformation.