LegalTech Customer Success Manager - Onboard, Train & Grow

LEAP Legal Software, Inc.; Cardiff; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Private health insurance

£80 monthly gym contribution

Employee Assistance Programme

Life insurance

8% employer pension contribution

PerkBox membership with discounts

Cycle to Work

LEAP Home program

Job summary

LEAP is seeking a Customer Success Manager to help new clients adopt LEAP software. You will guide onboarding, deliver training, and ensure clients gain maximum value from the platform from day one, with hands-on support on-site and remotely.

You will work closely with legal professionals to drive adoption, monitor health metrics, and contribute to business growth through strong client relationships and industry leadership.

Qualifications

• 3-5 years’ experience in a Customer Success, Account Management, or similar client-facing role.
• Experience managing customer renewals and maintaining service quality.

Responsibilities

• Build strong relationships with customers to drive satisfaction and retention.
• Act as a trusted advisor and subject matter expert for LEAP software.
• Support customers nationwide to maximise value from LEAP case management software.
• Promote adoption of the full LEAP product suite and new features.
• Deliver onsite and remote training sessions to support adoption and best practice use.

Skills

Customer success

Account management

Travel willingness

Communication skills

Self-motivated

Tech-savvy

Microsoft Office

Driving licence

Job description

LEAP is seeking a Customer Success Manager to help new clients adopt LEAP software. You will guide onboarding, deliver training, and ensure clients gain maximum value from the platform from day one, with hands-on support on-site and remotely.

You will work closely with legal professionals to drive adoption, monitor health metrics, and contribute to business growth through strong client relationships and industry leadership.