Data Centre MAC Supervisor – 24/7 Operations & Delivery

Onnec; Harlow; On-site; GBP 34,000 - 43,000; Full time

Job summary

ONNEC Group is seeking a Data Centre Supervisor to lead MAC and BAU activities across data centre and campus environments, ensuring high availability and service excellence.

You will coordinate with internal teams, clients and third-party vendors, supervise cabling and equipment handling, manage workload and ensure compliance with health and safety and client processes in a 24/7 environment.

Qualifications

• Experience in Data Centre MAC (Moves, Adds & Changes) environments.
• Extensive cabling installation, testing and fault finding experience.
• Strong knowledge of copper and fibre cabling standards and data centre infrastructure.
• Proven asset management and ticketing process experience.
• Ability to supervise shift activities and support project delivery from design to handover.
• Experience managing third-party vendors in large-scale environments.
• Excellent organisational and problem-solving skills.
• Ability to work under pressure in a 24/7 environment.
• Strong communication skills for independent and team work.

Responsibilities

• Deliver MAC and BAU activities across data centre and campus environments.
• Support planning, scheduling and execution of works to meet client requirements.
• Monitor and ensure SLA performance, escalating risks and issues.
• Coordinate with internal teams, clients and third-party vendors to maintain service excellence.
• Supervise cabling, installation, decommissioning and equipment handling within data centres.
• Manage workload allocation, resource planning and shift coverage.
• Maintain compliance with health & safety, quality standards and client processes.
• Support incident management, troubleshooting and first-line technical support activities.
• Maintain accurate documentation, reporting and asset tracking systems.
• Participate in operational, client and team meetings and contribute to ongoing service improvements.

Skills

MAC environment experience

Structured cabling installation

Asset management

Ticketing systems

Service delivery processes

Shift supervision

Vendor management

Organisational skills

Communication skills

Work under pressure

Team collaboration

Tools

Ticketing systems

Asset tracking systems

Documentation tools

Job description

ONNEC Group is seeking a Data Centre Supervisor to lead MAC and BAU activities across data centre and campus environments, ensuring high availability and service excellence.

You will coordinate with internal teams, clients and third-party vendors, supervise cabling and equipment handling, manage workload and ensure compliance with health and safety and client processes in a 24/7 environment.