Datacenter Supervisor

TGS International Group; Farnborough; On-site; GBP 42,000 - 62,000; Full time

Job summary

TGS International Group is seeking an experienced Data Centre Supervisor to oversee MAC and BAU activities across client data centre environments in the United Kingdom. You will coordinate site teams, internal staff and third-party vendors in a high-availability, 24/7 setting to maintain SLA performance and service excellence.

The role requires strong leadership, cabling expertise and solid knowledge of data centre infrastructure, with a focus on safety, documentation and continuous improvements

Qualifications

• Experience in data centre MAC in a high-availability environment.
• Hands-on experience with structured cabling installation, testing and fault finding.
• Strong knowledge of copper and fibre cabling and data centre infrastructure.
• Experience with asset management, ticketing systems and service delivery processes.
• Proven ability to supervise teams and coordinate shift activities.
• Experience managing third-party vendors in large-scale environments.
• Certification: CCNA/ITIL or BICSI-type credentials preferred.

Responsibilities

• Deliver and supervise MAC and BAU activities across data centre environments.
• Plan, schedule and coordinate works in line with client requirements.
• Monitor SLA performance and escalate risks or issues.
• Supervise cabling, installation, decommissioning and equipment handling.
• Manage workload allocation, resource planning and shift coverage.
• Coordinate with clients, internal teams and third-party vendors.
• Support incident management and first-line troubleshooting.
• Maintain documentation, reporting, ticketing and asset tracking systems.
• Ensure compliance with Health & Safety and client processes.
• Attend meetings and contribute to service improvements.

Skills

Communication skills

Organisational skills

Problem-solving

Education

CCNA certification

ITIL certification

BICSI/CDCTP/CDCMP certifications

Job description

We are currently seeking an experienced Data Centre Supervisor to support IT cabling infrastructure and operational services across client data centre environments.

The role will be responsible for overseeing Moves, Adds & Changes (MAC) and Business-as-Usual (BAU) activities, while coordinating site teams, resources and third-party vendors within a high-availability, 24/7 environment.

Working closely with Data Centre and Service Delivery management, you will help ensure SLA performance, operational efficiency and consistently high service standards.

Key Responsibilities

• Deliver and supervise MAC and BAU activities across data centre and campus environments.
• Plan, schedule and coordinate works in line with client requirements.
• Monitor SLA performance and elevate risks or issues where required.
• Supervise structured cabling, installation, decommissioning and equipment handling activities.
• Manage workload allocation, resource planning and shift coverage.
• Coordinate with clients, internal teams and third-party vendors.
• Support incident management, troubleshooting and first-line technical activities.
• Maintain accurate documentation, reporting, ticketing and asset tracking systems.
• Ensure compliance with Health & Safety, quality standards and client processes.
• Attend operational and client meetings and contribute to continuous service improvements.

Requirements

• Relevant experience within a Data Centre MAC environment.
• Extensive experience with structured cabling installation, testing and fault finding.
• Strong knowledge of copper and fibre cabling and data centre infrastructure.
• Experience with asset management, ticketing systems and service delivery processes.
• Previous experience supervising teams and coordinating shift activities.
• Experience managing third-party vendors within large-scale operational environments.
• Strong organisational, communication, prioritisation and problem-solving skills.
• Ability to work effectively under pressure within a 24/7 data centre environment.
• Ability to support project delivery from design through to handover.
• CompTIA Server+, Network+, CCNA or ITIL certification.
• BICSI, CDCTP or CDCMP certification.
• Previous experience within banking or enterprise data centre environments.