Data Center Technician

Jones Lang LaSalle Incorporated; City of Westminster; On-site; GBP 28,000 - 38,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Slough is seeking a Data Centre Technician to join the team on a 12‑hour rotating shift, delivering 24/7 data centre support and installing racks, housing, network and computer equipment.

You will collaborate with global teams and 3rd party engineers, manage cabling, testing and labelling, and help maintain tidy, secure asset information and installations.

Candidates should have computer/hardware experience, a proactive attitude and a valid UK driving licence.

Qualifications

• Must have computer engineering experience or equivalent knowledge.
• Proven cabling experience and ability to install rack-mounted equipment.
• Experience with hardware maintenance and replacing components.
• Strong written and verbal communication in English.
• Willingness to travel to satellite sites and work with third-party teams.

Responsibilities

• Install and configure racks, housing, network and customer IT equipment.
• Administer cabling, testing, labelling and tracking of components.
• Maintain tidy, secure data centre environments and asset information.
• Provide 24/7 support on a rotating 12-hour shift pattern and liaise with global teams.

Skills

Hardware experience

Cabling

Rack installation

Hardware maintenance

English communication

Outlook/Word/Excel

Teamwork

Customer service

UK driving licence

Problem solving under pressure

Proactive attitude

Travel to satellite sites

Tools

Rack mount kit (HP/DELL/CISCO)

Outlook

Word

Excel

HP One Service Manager (OSM)

Job description

We are looking for a Data Centre Technician on a rotating shift to join our amazing team in Slough. This role is in support of Data Centre Operations for Proximity Services based at the Slough Data Centre (LO5) where the aim is to deliver service to the best possible standard for all infrastructure and processes managed within the data centre. The Data Centre Technician will be responsible for providing technical assistance and overall support to our customers providing 24/7 cover through a 12 hour shift pattern. The Data Centre Technician will also be responsible for the installation of racks, housing, network and computer equipment. Each Data Centre Engineer is also responsible for managing and implementing installations as required, including shelves, power strips, rails, cable management and customer IT equipment. When required identify issues with the hardware or cabling, which can include replacing internal components and testing, tracing and labelling of cabling. The Data Centre Technician will also share responsibility for upholding the Data Center Standards of tidiness, cleanliness, security, asset information and installations within the computer suites. Liaising with counterparts within the company's globally teams and 3rd party engineers and contractors, on hardware related issues and processes. We also have a number of unmanned satellite/Pop sites on the Slough campus which are managed remotely by the slough team. This will involve travelling to these sites to as and when required for operational reasons.

• Computer engineering experience and knowledge in order to achieve optimum methods of working
• Cabling experience and knowledge, in order to achieve optimum methods of working.
• Installation of rack mount kit including HP, DELL and CISCO
• Hardware maintenance - swapping of failed customer replaceable parts such as cache battery, HDD, Power Supply.
• Highly motivated individual, with a positive & pro-active attitude to work.
• Willingness to make changes to improve operational efficiency through innovation, process and procedures, adopting and adapting ideas and practices from elsewhere.
• Ability to act rapidly and logically under pressure and making effective use of others in resolving problems.
• Capable of working with the minimum of supervision.
• Good written and verbal communication skills (English).
• Good working knowledge of Outlook, Word and Excel
• Excellent team skills, with an ability to listen and contribute to discussions and meetings.
• Customer and service focused, with determination to meet their needs.
• Must hold a valid UK driving licence

JOB SPECIFICATIONS - DESIRABLE SKILLS, KNOWLEDGE AND EXPERIENCE

• ITIL Accreditation
• Experience of HP One Service Manager (OSM)
• Must hold a valid UK driving licence
• Flexible

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.