Data Center Technician

Jones Lang LaSalle Incorporated; London Borough of Hackney; On-site; GBP 28,000 - 42,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Data Centre Technician to support 24/7 data centre operations at the Slough campus. You will install racks, manage cabling and hardware, and work on 12-hour rotating shifts to ensure service excellence.

The role requires hands-on hardware knowledge, practical installation skills for HP/DELL/CISCO gear, and the ability to liaise with global teams and contractors. On-site location in London area with travel to satellite sites as needed.

Qualifications

• Computer engineering experience and knowledge to optimize methods.
• Cabling experience to optimize methods.
• Rack mount kit installation including HP/DELL/CISCO hardware maintenance.
• Willingness to improve operational efficiency through innovation and new practices.
• Ability to work under pressure and resolve problems effectively.
• Good written and verbal English communication.
• Proficiency with Outlook, Word and Excel.
• Excellent teamwork and customer-focused service.

Responsibilities

• Provide technical assistance and 24/7 support for data centre operations.
• Install racks, housing, network and computer equipment.
• Manage cabling, power strips, rails and component replacements.
• Liaise with global teams and third-party engineers on hardware issues.
• Travel to unmanned satellite/Pop sites as required for operational reasons.

Skills

Computer engineering

Cabling

Rack installation

Hardware maintenance

Teamwork

Communication (English)

Outlook

Excel

Word

Tools

Outlook

Word

Excel

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are looking for a Data Centre Technician on a rotating shift to join our amazing team in Slough. This role is in support of Data Centre Operations for Proximity Services based at the Slough Data Centre (LO5) where the aim is to deliver service to the best possible standard for all infrastructure and processes managed within the data centre. The Data Centre Technician will be responsible for providing technical assistance and overall support to our customers providing 24/7 cover through a 12 hour shift pattern. The Data Centre Technician will also be responsible for the installation of racks, housing, network and computer equipment. Each Data Centre Engineer is also responsible for managing and implementing installations as required, including shelves, power strips, rails, cable management and customer IT equipment. When required identify issues with the hardware or cabling, which can include replacing internal components and testing, tracing and labelling of cabling. The Data Centre Technician will also share responsibility for upholding the Data Center Standards of tidiness, cleanliness, security, asset information and installations within the computer suites. Liaising with counterparts within the company’s globally teams and 3rd party engineers and contractors, on hardware related issues and processes. We also have a number of unmanned satellite/Pop sites on the Slough campus which are managed remotely by the slough team. This will involve travelling to these sites to as and when required for operational reasons.

JOB SPECIFICATIONS - ESSENTIAL SKILLS, KNOWLEDGE AND EXPERIENCE

• Computer engineering experience and knowledge in order to achieve optimum methods of working
• Cabling experience and knowledge, in order to achieve optimum methods of working.
• Installation of rack mount kit including HP, DELL and CISCO Hardware maintenance - swapping of failed customer replaceable parts such as cache battery, HDD, Power Supply.
• Highly motivated individual, with a positive & pro-active attitude to work.
• Willingness to make changes to improve operational efficiency through innovation, process and procedures, adopting and adapting ideas and practices from elsewhere.
• Ability to act rapidly and logically under pressure and making effective use of others in resolving problems.
• Capable of working with the minimum of supervision.
• Good written and verbal communication skills (English).
• Good working knowledge of Outlook, Word and Excel
• Excellent team skills, with an ability to listen and contribute to discussions and meetings.
• Customer and service focused, with determination to meet their needs.

JOB SPECIFICATIONS - DESIRABLE SKILLS, KNOWLEDGE AND EXPERIENCE

• ITIL Accreditation
• Experience of HP One Service Manager (OSM)
• Must hold a valid UK driving licence
• Flexible #LI-JB2 Location: On-site -London, GBR

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYS.