Service Delivery Manager

Jones Lang LaSalle Incorporated; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Jones Lang LaSalle Incorporated, based in London, seeks a Data Centre Service Delivery Manager to oversee daily data centre operations, ensuring uptime and efficiency. You will lead a team of technicians and engineers to deliver exceptional service to clients and maintain adherence to best practices.

The role requires strong leadership, deep data centre infra knowledge (power, cooling, networking, security) and experience with industry standards such as Uptime Institute and ISO 27001.

Qualifications

• Bachelor's degree in Engineering, Computer Science, or related field.
• HV Authorized Person with HV Systems experience; Electrical/Mechanical Engineering HNC or HND
• C&G Pts. 1 & 2, equivalent or exceeds.
• 17th Edition IEE Wiring and Installation; BS 7671 testing and certification.
• Proven data centre operations management experience, preferably in a mission-critical environment.
• Strong understanding of data centre infrastructure (power, cooling, networking, security).
• Knowledge of standards such as Uptime Institute, TIA-942, ISO 27001.
• Excellent problem-solving and decision-making abilities.
• Effective communication and interpersonal skills.

Responsibilities

• Data Centre Operations: oversee operation, maintenance, and repair of critical facility systems (power, cooling, security, fire suppression).
• Team Management: lead technicians and engineers; set expectations and develop talent.
• Client Relationships: act as primary contact for operational matters and manage client expectations.
• Compliance and Risk Management: ensure regulatory compliance and develop contingency plans.
• Budget and Cost Management: manage operations budget, negotiate with vendors and optimize costs.

Skills

Data centre operations management

Leadership and team management

Communication skills

Problem solving

Regulatory knowledge

Education

Bachelor's degree in Engineering, Computer Science, or related field

HV Authorized Person with HV Systems experience

HNC or HND in Electrical/Mechanical Engineering

C&G Pts. 1 & 2 or equivalent

IEE Wiring and 17th/18th Edition knowledge

Tools

Data centre management software

Monitoring tools

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. As a Data Centre Service Delivery Manager, your primary responsibility will be to oversee the day-to-day operations of a data centre facility. You will ensure the uptime, availability, and efficiency of all systems, equipment, and processes within the data centre. You will also manage a team of technicians and engineers to deliver exceptional service to clients and ensure adherence to best practices and industry standards.

Responsibilities

• Data Centre Operations: Manage and oversee the operation, maintenance, and repair of critical facility systems, including power, cooling, security, and fire suppression. Ensure compliance with equipment manufacturer's recommendations, industry best practices, and regulatory requirements. Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and develop strategies for optimization. Implement and maintain comprehensive preventive maintenance programs to minimize downtime and maximize equipment reliability.
• Team Management: Lead and manage a team of technicians and engineers responsible for data centre operations. Set clear performance expectations, provide coaching and development opportunities, and conduct regular performance evaluations. Foster a culture of teamwork, collaboration, and continuous improvement. Manage staffing needs, including hiring, training, and scheduling to ensure adequate coverage and skill sets.
• Client Relationships: Act as the primary point of contact for clients on operational matters, addressing their concerns, and managing expectations. Regularly communicate with clients to understand their evolving requirements and ensure the data centre meets their needs. Collaborate with sales and business development teams to support client acquisition and retention efforts.
• Compliance and Risk Management: Ensure compliance with data centre industry standards, regulations, and security protocols. Assess and mitigate risks associated with data centre operations to ensure business continuity. Develop and maintain emergency response plans, including contingency plans for power outages, natural disasters, and other potential disruptions.
• Budget and Cost Management: Prepare and manage the data centre operations budget, tracking expenses, and identifying opportunities for cost optimization. Review operational costs, negotiate contracts with vendors, and manage vendor relationships.

Requirements

• Bachelor's degree in Engineering, Computer Science, or a related field.
• HV Authorised Person (Experienced with HV Systems) Electrical/Mechanical Engineering HNC or HND (Successfully completed apprenticeship in either) C&G Pts. 1 & 2, equivalent or exceeds.
• 17th Edition IEE: Wiring and Installation (Ability to attain 18th Edition through additional training) C&G 2391 test and inspection; BS 7671:2001 for inspection, testing and certification.
• Proven experience in data centre operations management, preferably in a mission‑critical environment.
• Thorough understanding of data centre infrastructure, including power, cooling, networking, and security systems.
• Strong leadership and team management skills.
• Knowledge of industry best practices, regulatory requirements, and industry standards, such as Uptime Institute, TIA‑942, and ISO 27001.
• Excellent problem‑solving and decision‑making abilities.
• Effective communication and interpersonal skills.
• Familiarity with data centre management software and monitoring tools.

Location: On-site –London, GBR

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For further information, visit jll.com.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.