Danish speaking Customer Service Representative

RemoteWorker UK; Watford; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

An established industry player in medical technology is seeking a Danish Speaking Customer Service Representative to join their dynamic team in Watford. This role offers the chance to provide exceptional support to customers in the Danish-speaking market, ensuring their inquiries are handled with professionalism and empathy. With a hybrid working model after training, you will enjoy the flexibility of working from home while still being part of a collaborative team. This is an exciting opportunity to gain invaluable experience in the healthcare sector, with generous benefits and a supportive work environment. Don't miss your chance to make a difference in this vital field!

Benefits

Generous holiday package

Remote work support

Onboarding and training provided

Qualifications

• Fluent in both Danish and English, with a focus on customer service.
• Previous experience in customer support or help desk roles is desirable.

Responsibilities

• Deliver exceptional customer service via telephone and email.
• Respond to inquiries in a timely manner while demonstrating empathy.
• Maintain knowledge of products to provide guidance to customers.

Skills

Fluent in Danish

Fluent in English

Customer service experience

Empathy and patience

Knowledge of medical equipment

Job description

Danish Speaking Customer Service Representative

Language Matters Recruitment Consultants Ltd

Watford, Hertfordshire - Full Time

Reference: 222753384

One of the largest medical technology companies in the world has an exciting vacancy for a Danish speaker to join their customer support team in Watford Business Park. The successful applicant will be responding to inquiries from customers concerning medical devices and services in a helpful, professional, and empathetic manner. The client provides all necessary equipment, onboarding, and training to support remote work, with a hybrid model in place after training (2 days from the office and the rest from home). Working hours are Monday to Friday / 7:00 am - 3:30 pm.

Your responsibilities will include:

1. Delivering exceptional customer service and product support via telephone and email across the Danish-speaking market.
2. Demonstrating empathy, patience, and resilience while assisting customers safely.
3. Ensuring all inquiries via telephone and email are responded to in a timely manner (inbound calls).
4. Maintaining up-to-date knowledge of the system and products to provide guidance and advice on the products and services.

About you:

To succeed in this role, you should have a customer-focused approach and be fluent in both Danish and English, written and spoken. This is an exciting opportunity for a passionate, dedicated, and motivated Danish-speaking Customer Support Representative to join a growing customer support team. You will gain invaluable experience working within a medical technology company. In return, you will receive great additional benefits and a generous holiday package - reach out to us today to learn more!

Profile:

1. Native-level fluency in Danish, both written and spoken.
2. Fluency in English, both written and spoken.
3. Previous experience in customer service, customer support, or a help desk role is desirable.
4. Experience or knowledge of medical equipment and an interest in the healthcare industry is a plus.

To apply, please send your CV in English and in Word format to Ismael. Language Matters is acting as an employment agency in relation to this vacancy.