Senior Customer Service Representative (Polish)

JR United Kingdom; Watford; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

An established industry player is seeking a Senior Customer Service Representative fluent in Polish to strengthen client relationships and enhance customer satisfaction. This permanent role involves serving as the primary contact for dedicated clients, addressing their needs, and collaborating with internal teams to ensure service excellence. The ideal candidate will possess strong communication skills and a background in customer service, with potential for internal progression within a supportive environment. Enjoy a hybrid working model and generous holiday benefits while making a meaningful impact in customer relations.

Benefits

33 days holiday including bank holidays

Free eye tests

Opportunities for internal progression

Hybrid working

Qualifications

• Fluent in Polish, both written and spoken.
• Experience in customer service is essential.

Responsibilities

• Serve as lead point of contact for clients and address their concerns.
• Build strong client relationships and monitor service contracts.
• Collaborate with sales to identify upsell opportunities.

Skills

Fluent in Polish

Customer Service Experience

Communication Skills

Problem-solving Skills

Job description

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Senior Customer Service Representative (Polish), Watford

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Client:

Location:

Watford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Permanent Vacancy – Account Coordinator (Polish speaking)

Location: Watford, WD18 (Hybrid)

Duration: Permanent

Salary: from £28,000 to £30,000

Hours: Monday to Friday, 8am-4pm

The position will build and maintain strong client relationships by serving as the lead point of contact for dedicated customers.

• Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating updates, and handling transactional sales opportunities
• Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth
• Monitor service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business
• Evaluate the customer’s current service plan and provide recommendations based on the client’s needs and suite of products
• Monitor clients recurring revenue trends while driving efficiencies through the entire ordering process and educating and driving use usage of Partner Place
• Partner and understand internal departments, processes, and stakeholders. This includes, but not limited to, Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections
• Collaborate with Sales team to identify upsell opportunities, and referrals while keeping customers satisfied and engaged with the current product portfolio
• Assess client needs and find creative solutions to assist and manage challenging customers’ requests and escalation

Criteria:

• Fluent to a business proficiency, both written and spoken, in Polish
• Experience in customer services.
• It would be highly advantageous if candidates had additional language skills in either German, Spanish, Italian, French, Polish, Hebrew or Dutch but this is not essential.

The company offers 33 days’ holiday including bank holidays, free eye tests, opportunities for internal progression and other additional benefits including hybrid working.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.