Damp & Mould Admin Specialist — Hybrid (6-month)

The Hyde Group; Chichester; Hybrid; GBP 25,000 - 31,000; Full time

Job summary

Hyde is seeking an Administrator to support the Damp and Mould team in Chichester. The role involves booking appointments, diary management for the surveying team, and ensuring customers are kept informed throughout.

This is a fixed term contract / secondment for six months with hybrid working: two days in the office and three days remote. Join Hyde, a major UK housing provider, and contribute to delivering a responsive, customer-focused service while maintaining accurate records and

Qualifications

• Strong organisational and administrative skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent communication skills, both written and verbal.
• Ability to work collaboratively in a team environment and independently when required.
• Great customer service skills.

Responsibilities

• Support customers by resolving complaints and concerns related to property repairs in a professional and timely manner.
• Work closely with internal teams, contractors, and suppliers to investigate issues, implement effective solutions, and ensure customers are kept informed throughout.
• Maintain accurate and detailed records of all customer interactions, ensuring information is up to date and easily accessible for reporting and service improvement.
• Build and sustain positive working relationships with external suppliers to deliver a consistent, seamless, and customer-focused service to residents.
• Conduct follow-up calls to gather customer feedback and capture insights to help improve service delivery.
• Manage diaries and scheduling for Hyde resources, ensuring efficient allocation and coordination of work.

Skills

Organisational skills

Communication skills

Customer service

Independent working

Tools

Microsoft Office Suite

Job description

Hyde is seeking an Administrator to support the Damp and Mould team in Chichester. The role involves booking appointments, diary management for the surveying team, and ensuring customers are kept informed throughout.

This is a fixed term contract / secondment for six months with hybrid working: two days in the office and three days remote. Join Hyde, a major UK housing provider, and contribute to delivering a responsive, customer-focused service while maintaining accurate records and