Damp & Mould Health Homes Scheduler

WPS; Birmingham; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary and benefits

Company pension scheme

Generous holiday entitlement

Career development opportunities

Job summary

WPS (Wates Property Services) in Birmingham is seeking a proactive Scheduler to manage damp & mould programmes. The role coordinates inspections, repairs and treatments while balancing customer service with operational planning.

You will oversee diaries, prioritise workloads, and liaise with residents and teams to ensure on-time delivery and safety compliance in a fast-paced environment.

Qualifications

• Experience in scheduling, planning, coordination, customer service, or administration.
• Excellent diary management and organisational skills.
• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience using Microsoft Office (Excel/Outlook/Word) with attention to data accuracy.

Responsibilities

• Manage operative and surveyor diaries to schedule damp & mould inspections and remedial works.
• Coordinate appointments for residents and ensure timely completion.
• Act as main contact for residents, operatives, supervisors, and clients.
• Respond to changing priorities, emergencies, and vulnerable residents."
• Monitor WIP and support delivery against targets and KPIs.
• Produce productivity reports and management information for teams.
• Collaborate with Supervisors, Surveyors and Contractors to maximise productivity and satisfaction.
• Support delivery from initial inspection through to completion.

Skills

Experience in scheduling/coordination

Diary management

Customer service & communication

Multitasking in fast-paced environment

MS Office (Excel/Outlook/Word)

Attention to detail/data accuracy

Relationship building

Targets & KPIs

Full UK Driving Licence

Tools

Microsoft Office

Job description

WPS (Wates Property Services) in Birmingham is seeking a proactive Scheduler to manage damp & mould programmes. The role coordinates inspections, repairs and treatments while balancing customer service with operational planning.

You will oversee diaries, prioritise workloads, and liaise with residents and teams to ensure on-time delivery and safety compliance in a fast-paced environment.