Damp and Mould Scheduler

Wates Smartspace; Birmingham; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Team culture

Company pension

Generous holidays

Make a genuine difference

Job summary

Wates Property Services (WPS) is seeking a diligent Scheduler for our Damp & Mould Team in Birmingham. You will coordinate damp and mould surveys, inspections, and remedial works, ensuring timely delivery and accurate communication with residents and operatives.

The role emphasises strong diary management, organisation, and an empathetic customer-service approach to support vulnerable residents and improve homes.

Qualifications

• Experience in scheduling, planning, coordination, customer service, or administration.
• Excellent diary management and organisational skills.
• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience using Microsoft Office, including Excel, Outlook, and Word.
• Full UK Driving Licence.

Responsibilities

• Manage operative and surveyor diaries to schedule damp & mould inspections and remedial works.
• Coordinate appointments for residents, ensuring all parties are informed and works meet timescales.
• Act as a key point of contact for residents, operatives, supervisors, and clients.
• Respond to changing priorities, emergencies, and vulnerable resident requirements.
• Monitor work in progress (WIP) and support performance against KPIs.
• Produce productivity reports and management information for operational teams.
• Collaborate with Supervisors, Surveyors, Resident Liaison Officers and Contractors to maximise productivity and customer satisfaction.
• Support the smooth delivery from initial inspection through to completion.
• Communicate with customers via telephone, email, and digital systems.
• Identify scheduling challenges and support continuous service improvement.

Skills

Diary management

Customer service

Organisational skills

Communication skills

Planning & prioritising

Attention to detail

Driving licence

Tools

Excel

Outlook

Word

Job description

Scheduler – Damp & Mould Team

Location: Birmingham

Full Time | Permanent

Wates Property Services (WPS)

Be the Engine Behind Safer, Healthier Homes

Due to continued growth in our Damp & Mould programme, we're looking for an organised, customer-focused Scheduler to join our team in Birmingham.

This is more than just scheduling appointments. You'll play a vital role in helping vulnerable residents receive the support they need by ensuring inspections, remediation works, and follow-on repairs are planned efficiently and delivered on time.

You’ll be at the heart of operations, coordinating damp and mould surveys, repairs, specialist treatments, and maintenance activities, helping us improve homes and create healthier living environments for our residents.

If you're a natural problem solver who thrives in a fast-paced environment and enjoys balancing customer service with operational planning, we'd love to hear from you.

What You'll Be Doing

• Managing operative and surveyor diaries to ensure damp & mould inspections and remedial works are scheduled efficiently.
• Coordinating appointments for residents, ensuring all parties are informed and works are completed within agreed timescales.
• Acting as a key point of contact for residents, operatives, supervisors, and clients.
• Responding quickly to changing priorities, emergency cases, and vulnerable resident requirements.
• Monitoring work in progress (WIP) and helping to drive performance against service targets and KPIs.
• Producing productivity reports, performance data, and management information to support operational teams.
• Working closely with Supervisors, Surveyors, Resident Liaison Officers, and Contractors to maximise productivity and customer satisfaction.
• Supporting the smooth delivery of damp & mould programmes from initial inspection through to completion.
• Communicating with customers via telephone, email, and digital systems to keep them informed throughout the process.
• Identifying scheduling challenges, recommending improvements, and supporting continuous service enhancement.
• Ensuring all planned works are scheduled in line with company Health & Safety procedures and compliance requirements.

What We're Looking For

Essential

• Experience in a scheduling, planning, coordination, customer service, or administration role
• Excellent diary management and organisational skills
• Strong customer service and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience using Microsoft Office, including Excel, Outlook, and Word
• Strong attention to detail and data accuracy
• Ability to build positive relationships with customers, operatives, and stakeholders
• Confident working with performance targets and service KPIs
• Full UK Driving Licence

Desirable

• Experience within social housing, property maintenance, repairs, or construction
• Understanding of damp & mould processes and housing maintenance works
• Experience scheduling multi-trade operatives or contractors
• Knowledge of planned maintenance or responsive repairs environments
• Experience producing performance reports and management information
• Understanding of health & safety requirements within property services

What Success Looks Like

• Faster damp & mould response times
• Improved customer satisfaction
• Efficient use of operational resources
• Reduced work in progress
• Enhanced communication with residents
• Safer, healthier homes for our customers

What You'll Bring

We're looking for someone who is:

• A great communicator
• Customer-focused and empathetic
• Proactive and solutions-driven
• Organised and detail-oriented
• Skilled at planning and prioritising workloads
• Calm under pressure
• Passionate about continuous improvement

What You'll Get

• Competitive salary and benefits package
• Opportunities for training and career development
• Supportive and collaborative team culture
• Company pension scheme
• Generous holiday entitlement
• The opportunity to make a genuine difference to residents' lives

Join us in tackling damp and mould, improving living conditions, and helping residents feel safe, supported, and proud of their homes.

Our commitments: Do not remove this text

WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at [e-mail]