Damp & Mould Scheduler – Healthier Homes Coordinator

Wates Group; Birmingham; On-site; GBP 25,000 - 34,000; Full time

Job summary

Wates Property Services in Birmingham is seeking a proactive Scheduler to coordinate damp and mould inspections, repairs, and maintenance activities. You will manage diaries, appointments, and customer communications to ensure timely delivery and high resident satisfaction.

The role emphasizes accuracy, multitasking, and collaboration with supervisors, surveyors, and contractors to improve health outcomes for residents.

Qualifications

• Experience in scheduling, planning, coordination, customer service, or administration.
• Excellent diary management and organisational skills.
• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience using Microsoft Office, including Excel, Outlook, and Word.
• Strong attention to detail and data accuracy.
• Ability to build positive relationships with customers, operatives, and stakeholders.
• Confident working with performance targets and service KPIs.
• Full UK Driving Licence.

Responsibilities

• Managing operative and surveyor diaries to ensure damp & mould inspections and remedial works are scheduled efficiently.
• Coordinating appointments for residents, ensuring all parties are informed and works are completed within agreed timescales.
• Acting as a key point of contact for residents, operatives, supervisors, and clients.
• Responding quickly to changing priorities, emergency cases, and vulnerable resident requirements.
• Monitoring work in progress (WIP) and helping to drive performance against service targets and KPIs.
• Producing productivity reports, performance data, and management information to support operational teams.
• Working closely with Supervisors, Surveyors, Resident Liaison Officers, and Contractors to maximise productivity and customer satisfaction.
• Supporting the smooth delivery of damp & mould programmes from initial inspection through to completion.
• Communicating with customers via telephone, email, and digital systems to keep them informed throughout the process.
• Identifying scheduling challenges, recommending improvements, and supporting continuous service enhancement.
• Ensuring all planned works are scheduled in line with company Health & Safety procedures and compliance requirements.

Skills

Scheduling experience

Diary management

Customer service

Driving licence

Tools

Microsoft Office

Excel

Outlook

Word

Job description

Wates Property Services in Birmingham is seeking a proactive Scheduler to coordinate damp and mould inspections, repairs, and maintenance activities. You will manage diaries, appointments, and customer communications to ensure timely delivery and high resident satisfaction.

The role emphasizes accuracy, multitasking, and collaboration with supervisors, surveyors, and contractors to improve health outcomes for residents.