Damp & Mould Scheduler - Healthier Homes & Growth

Wates Smartspace; Birmingham; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Team culture

Company pension

Generous holidays

Make a genuine difference

Job summary

Wates Property Services (WPS) is seeking a diligent Scheduler for our Damp & Mould Team in Birmingham. You will coordinate damp and mould surveys, inspections, and remedial works, ensuring timely delivery and accurate communication with residents and operatives.

The role emphasises strong diary management, organisation, and an empathetic customer-service approach to support vulnerable residents and improve homes.

Qualifications

• Experience in scheduling, planning, coordination, customer service, or administration.
• Excellent diary management and organisational skills.
• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience using Microsoft Office, including Excel, Outlook, and Word.
• Full UK Driving Licence.

Responsibilities

• Manage operative and surveyor diaries to schedule damp & mould inspections and remedial works.
• Coordinate appointments for residents, ensuring all parties are informed and works meet timescales.
• Act as a key point of contact for residents, operatives, supervisors, and clients.
• Respond to changing priorities, emergencies, and vulnerable resident requirements.
• Monitor work in progress (WIP) and support performance against KPIs.
• Produce productivity reports and management information for operational teams.
• Collaborate with Supervisors, Surveyors, Resident Liaison Officers and Contractors to maximise productivity and customer satisfaction.
• Support the smooth delivery from initial inspection through to completion.
• Communicate with customers via telephone, email, and digital systems.
• Identify scheduling challenges and support continuous service improvement.

Skills

Diary management

Customer service

Organisational skills

Communication skills

Planning & prioritising

Attention to detail

Driving licence

Tools

Excel

Outlook

Word

Job description

Wates Property Services (WPS) is seeking a diligent Scheduler for our Damp & Mould Team in Birmingham. You will coordinate damp and mould surveys, inspections, and remedial works, ensuring timely delivery and accurate communication with residents and operatives.

The role emphasises strong diary management, organisation, and an empathetic customer-service approach to support vulnerable residents and improve homes.