D365 Engineer – Hybrid London | CRM & Power Platform Lead

DGH Recruitment Ltd.; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

DGH Recruitment Ltd. is seeking a D365 Engineer to join a global law firm in London with a hybrid work arrangement. The role focuses on owning the D365 platform, driving architecture, and guiding a team of developers across CRM and Customer Service initiatives.

You will define the technical roadmap, manage environment lifecycles, and collaborate with Microsoft delivery partners to deliver scalable solutions. Strong D365/CRM experience and cloud integration knowledge are essential.

Qualifications

• Hands-on Dynamics 365 experience with Customer Service/CRM
• Knowledge of Power Apps, Power Automate, Dataverse; Copilot Studio a bonus
• Strong understanding of D365 architecture, data and security models
• Experience setting technical direction and reviewing designs
• Experience with Microsoft delivery partners, governance and licensing
• Able to translate technical concepts for non-technical stakeholders
• Desirable: PL-600, MB-230, MB-210 or equivalent
• Experience in legal or professional services is advantageous

Responsibilities

• Own the D365 platform and act as design authority for Customer Service and CRM.
• Define and evolve D365 and Power Platform architecture across apps and Dataverse.
• Manage environment lifecycles and establish best practices for security, data models, and ALM.
• Own the technical roadmap including upgrades, releases, capacity, licensing and debt.
• Provide technical guidance to developers, review designs and resolve complex issues.
• Govern Power Platform usage and build Microsoft platform capability across the team.
• Manage D365 delivery partners and engage with Microsoft for platform developments.
• Support incident resolution, release readiness and continuous improvement.

Skills

Dynamics 365

Power Platform

ALM

Security models

Architecture design

Tools

Dataverse

Copilot Studio

Microsoft Azure

Job description

DGH Recruitment Ltd. is seeking a D365 Engineer to join a global law firm in London with a hybrid work arrangement. The role focuses on owning the D365 platform, driving architecture, and guiding a team of developers across CRM and Customer Service initiatives.

You will define the technical roadmap, manage environment lifecycles, and collaborate with Microsoft delivery partners to deliver scalable solutions. Strong D365/CRM experience and cloud integration knowledge are essential.