Dynamics 365 Engineer

DGH Recruitment Ltd.; Manchester; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

DGH Recruitment Ltd. is recruiting a D365 Engineer for a permanent hybrid role in Manchester. You will own the D365 platform design authority, guiding CRM, customer service features and platform governance across the business.

You'll define architecture for Power Platform and Dataverse, manage ALM, and drive upgrades, licensing and technical debt while partnering with developers and external delivery partners to deliver scalable solutions.

Qualifications

• Hands-on Microsoft Dynamics 365 experience, especially Customer Service/CRM.
• Knowledge of Power Apps, Power Automate and Dataverse; Copilot Studio exposure desirable.
• Strong understanding of D365 architecture, data and security models, integration patterns and ALM.
• Experience setting technical direction, reviewing designs and supporting developers.
• Experience working with Microsoft delivery partners, with governance, licensing and security knowledge.
• Strong communication skills to explain technical concepts to non-technical stakeholders.
• Microsoft certifications such as PL-600, MB-230, MB-210 or equivalent are desirable.
• Exposure to Azure integration services, Microsoft Fabric, Foundry, Copilot or Customer Insights is advantageous.

Responsibilities

• Own the D365 platform and act as design authority for CRM/customer service initiatives.
• Define and evolve D365 and Power Platform architecture (Power Apps, Power Automate, Dataverse, Copilot Studio).
• Manage environment life cycles and establish best practices for security, data models and ALM.
• Own the technical roadmap: upgrades, releases, capacity, licensing and technical debt.
• Provide technical direction to developers, review designs and resolve complex issues.
• Govern the effective use of Power Platform and scale platform capability across teams.
• Manage delivery partners and liaise with Microsoft for platform developments.
• Support D365 incident resolution, release readiness and continuous improvement.

Skills

D365

CRM architecture

Stakeholder comms

ALM

Security models

Education

Microsoft certifications (desirable)

Tools

Power Apps

Power Automate

Dataverse

Copilot Studio

Azure integrations

Microsoft Fabric

Foundry

Customer Insights

Job description

D365 Engineer - Permanent - Manchester (Hybrid) - Competitive Salary

A fantastic opportunity has arisen for a D365 Engineer to join a global law firm based in Manchester.

This role will see you take technical ownership of the Microsoft Dynamics 365 platform, leading its architecture, governance, ongoing development, and optimisation across the business.

Key Responsibilities

• Own the D365 platform and act as design authority, with a primary focus on Customer Service and CRM.
• Define and evolve D365 and Power Platform architecture, including Power Apps, Power Automate, Dataverse and Copilot Studio.
• Manage environment life cycles and establish best practice across security, integrations, data models and Application Lifecycle Management (ALM).
• Own the technical roadmap covering upgrades, releases, capacity, licensing and technical debt.
• Provide technical direction to developers, reviewing designs, resolving complex issues and ensuring scalable solutions.
• Govern the effective use of Power Platform and develop Microsoft platform capability across the wider applications team.
• Manage D365 delivery partners and engagement with Microsoft, translating platform developments into practical recommendations.
• Support D365 incident resolution, release readiness and continuous improvement.

Key Experience

• Hands-on Microsoft Dynamics 365 experience, particularly Customer Service and/or CRM/Customer Engagement.
• Working knowledge of Power Apps, Power Automate and Dataverse; Copilot Studio exposure desirable.
• Strong understanding of D365 architecture, data and security models, integration patterns and ALM.
• Experience setting technical direction, reviewing designs and supporting developers.
• Experience working with Microsoft delivery partners, with knowledge of platform governance, licensing and security.
• Strong communication skills with the ability to translate technical concepts and trade-offs for non-technical stakeholders.
• Microsoft certifications such as PL-600, MB-230, MB-210 or equivalent are desirable.
• Service Desk/second-line Microsoft platform support experience is desirable.
• Exposure to Azure integration services, Microsoft Fabric, Foundry, Copilot or Customer Insights is advantageous.
• Legal or wider professional services experience is desirable.

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business