Dynamics 365 Engineer

DGH Recruitment Limited; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

DGH Recruitment Limited is seeking a Dynamics 365 Engineer in London. You will own and evolve the D365 platform, focusing on Customer Service and CRM, while guiding the Power Platform suite and architecture to ensure scalable solutions.

You will coordinate with developers and delivery partners, manage environment lifecycles, and drive upgrades, security practices and ALM. Strong communication and MS certification experience are valued.

Qualifications

• Hands-on Microsoft Dynamics 365 experience, focusing on Customer Service/CRM.
• Knowledge of Power Apps, Power Automate and Dataverse; Copilot Studio exposure desirable.
• Strong understanding of D365 architecture, data and security models, integration patterns and ALM.
• Experience setting technical direction, reviewing designs and supporting developers.
• Experience with Microsoft delivery partners, governance, licensing and security.
• Excellent communication to translate technical concepts for non-technical stakeholders.
• Certifications such as PL-600, MB-230, MB-210 or equivalent are desirable.
• Service Desk/second-line Microsoft platform support experience is desirable.
• Exposure to Azure integration services, Microsoft Fabric, Foundry, Copilot or Customer Insights is advantageous.
• Legal or professional services experience desirable.

Responsibilities

• Own the D365 platform and act as design authority, focusing on Customer Service/CRM.
• Define and evolve D365 and Power Platform architecture, including Power Apps, Power Automate, Dataverse and Copilot Studio.
• Manage environment lifecycles and establish best practice across security, integrations, data models and ALM.
• Own the technical roadmap covering upgrades, releases, capacity, licensing and technical debt.
• Provide technical direction to developers, reviewing designs and resolving complex issues.
• Govern the effective use of Power Platform and develop Microsoft platform capability across the team.
• Manage D365 delivery partners and engagement with Microsoft, translating developments into practical recommendations.
• Support D365 incident resolution, release readiness and continuous improvement.

Skills

Dynamics 365

Power Platform

ALM & security

Architecture design

Vendor management

Stakeholder communication

Microsoft certifications

Azure integration

Tools

Copilot Studio

Dataverse

Azure integration services

Job description

Dynamics 365 Engineer - Permanent - London (Hybrid) - Competitive Salary

A fantastic opportunity has arisen for a Dynamics 365 Engineer to join a global law firm based in London.

This role will see you take technical ownership of the Microsoft Dynamics 365 platform, leading its architecture, governance, ongoing development, and optimisation across the business.

Key Responsibilities

• Own the D365 platform and act as design authority, with a primary focus on Customer Service and CRM.
• Define and evolve D365 and Power Platform architecture, including Power Apps, Power Automate, Dataverse and Copilot Studio.
• Manage environment lifecycles and establish best practice across security, integrations, data models and Application Lifecycle Management (ALM).
• Own the technical roadmap covering upgrades, releases, capacity, licensing and technical debt.
• Provide technical direction to developers, reviewing designs, resolving complex issues and ensuring scalable solutions.
• Govern the effective use of Power Platform and develop Microsoft platform capability across the wider applications team.
• Manage D365 delivery partners and engagement with Microsoft, translating platform developments into practical recommendations.
• Support D365 incident resolution, release readiness and continuous improvement.

Key Experience

• Hands-on Microsoft Dynamics 365 experience, particularly Customer Service and/or CRM/Customer Engagement.
• Working knowledge of Power Apps, Power Automate and Dataverse; Copilot Studio exposure desirable.
• Strong understanding of D365 architecture, data and security models, integration patterns and ALM.
• Experience setting technical direction, reviewing designs and supporting developers.
• Experience working with Microsoft delivery partners, with knowledge of platform governance, licensing and security.
• Strong communication skills with the ability to translate technical concepts and trade-offs for non-technical stakeholders.
• Microsoft certifications such as PL-600, MB-230, MB-210 or equivalent are desirable.
• Service Desk/second-line Microsoft platform support experience is desirable.
• Exposure to Azure integration services, Microsoft Fabric, Foundry, Copilot or Customer Insights is advantageous.
• Legal or wider professional services experience is desirable.

Dynamics 365 Engineer - Permanent - London - Competitive Salary