Hybrid Dynamics 365 Architect – CRM & Power Platform

DGH Recruitment Limited; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

DGH Recruitment Limited is seeking a Dynamics 365 Engineer in London. You will own and evolve the D365 platform, focusing on Customer Service and CRM, while guiding the Power Platform suite and architecture to ensure scalable solutions.

You will coordinate with developers and delivery partners, manage environment lifecycles, and drive upgrades, security practices and ALM. Strong communication and MS certification experience are valued.

Qualifications

• Hands-on Microsoft Dynamics 365 experience, focusing on Customer Service/CRM.
• Knowledge of Power Apps, Power Automate and Dataverse; Copilot Studio exposure desirable.
• Strong understanding of D365 architecture, data and security models, integration patterns and ALM.
• Experience setting technical direction, reviewing designs and supporting developers.
• Experience with Microsoft delivery partners, governance, licensing and security.
• Excellent communication to translate technical concepts for non-technical stakeholders.
• Certifications such as PL-600, MB-230, MB-210 or equivalent are desirable.
• Service Desk/second-line Microsoft platform support experience is desirable.
• Exposure to Azure integration services, Microsoft Fabric, Foundry, Copilot or Customer Insights is advantageous.
• Legal or professional services experience desirable.

Responsibilities

• Own the D365 platform and act as design authority, focusing on Customer Service/CRM.
• Define and evolve D365 and Power Platform architecture, including Power Apps, Power Automate, Dataverse and Copilot Studio.
• Manage environment lifecycles and establish best practice across security, integrations, data models and ALM.
• Own the technical roadmap covering upgrades, releases, capacity, licensing and technical debt.
• Provide technical direction to developers, reviewing designs and resolving complex issues.
• Govern the effective use of Power Platform and develop Microsoft platform capability across the team.
• Manage D365 delivery partners and engagement with Microsoft, translating developments into practical recommendations.
• Support D365 incident resolution, release readiness and continuous improvement.

Skills

Dynamics 365

Power Platform

ALM & security

Architecture design

Vendor management

Stakeholder communication

Microsoft certifications

Azure integration

Tools

Copilot Studio

Dataverse

Azure integration services

Job description

DGH Recruitment Limited is seeking a Dynamics 365 Engineer in London. You will own and evolve the D365 platform, focusing on Customer Service and CRM, while guiding the Power Platform suite and architecture to ensure scalable solutions.

You will coordinate with developers and delivery partners, manage environment lifecycles, and drive upgrades, security practices and ALM. Strong communication and MS certification experience are valued.