D365 Adoption & Learning Consultant — Hybrid

Softcat plc; Birmingham; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Pension

Share incentive plan

Life Assurance

Holiday

Trips

Vouchers

Partner/family Benefits

Maternity, Paternity and Adoption supp

Job summary

Softcat plc is hiring a D365 Adoption Learning & Development Consultant to lead the strategy for Microsoft Dynamics 365 adoption across the Sales organisation. You will partner with Learning & Development, IT, and business stakeholders to embed new working practices, accelerating capability and performance.

You will design blended learning, manage adoption campaigns, and measure impact using feedback and data, helping enable growth and transformation in a fast-paced tech solutions business.

Qualifications

• Experience designing and delivering learning solutions that support large-scale change, ideally within Dynamics 365 environments.
• Strong expertise in learning design, content creation and facilitation.
• Ability to engage Sales teams and translate complex processes into practical learning.
• Excellent communication and stakeholder management across multiple teams.
• Curious, proactive and focused on continuous improvement.

Responsibilities

• Define and deliver the D365 learning and adoption strategy aligned to Sales objectives.
• Lead D365 capability and adoption as the L&D SME, creating learning solutions that drive confident system usage.
• Partner with Sales, IT and programme stakeholders to embed D365 learning across onboarding and leadership development.
• Create blended learning programmes and adoption campaigns to maximise engagement and long-term adoption.
• Measure adoption impact and provide data-driven recommendations.

Skills

Learning design

Stakeholder management

Presentation skills

Blended learning

Change management

Tools

Whatfix

FollowMe

Job description

Softcat plc is hiring a D365 Adoption Learning & Development Consultant to lead the strategy for Microsoft Dynamics 365 adoption across the Sales organisation. You will partner with Learning & Development, IT, and business stakeholders to embed new working practices, accelerating capability and performance.

You will design blended learning, manage adoption campaigns, and measure impact using feedback and data, helping enable growth and transformation in a fast-paced tech solutions business.