D365 Adoption Learning & Development Consultant

Softcat plc; Birmingham; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Pension

Share incentive plan

Life Assurance

Holiday

Trips

Vouchers

Partner/family Benefits

Maternity, Paternity and Adoption supp

Job summary

Softcat plc is hiring a D365 Adoption Learning & Development Consultant to lead the strategy for Microsoft Dynamics 365 adoption across the Sales organisation. You will partner with Learning & Development, IT, and business stakeholders to embed new working practices, accelerating capability and performance.

You will design blended learning, manage adoption campaigns, and measure impact using feedback and data, helping enable growth and transformation in a fast-paced tech solutions business.

Qualifications

• Experience designing and delivering learning solutions that support large-scale change, ideally within Dynamics 365 environments.
• Strong expertise in learning design, content creation and facilitation.
• Ability to engage Sales teams and translate complex processes into practical learning.
• Excellent communication and stakeholder management across multiple teams.
• Curious, proactive and focused on continuous improvement.

Responsibilities

• Define and deliver the D365 learning and adoption strategy aligned to Sales objectives.
• Lead D365 capability and adoption as the L&D SME, creating learning solutions that drive confident system usage.
• Partner with Sales, IT and programme stakeholders to embed D365 learning across onboarding and leadership development.
• Create blended learning programmes and adoption campaigns to maximise engagement and long-term adoption.
• Measure adoption impact and provide data-driven recommendations.

Skills

Learning design

Stakeholder management

Presentation skills

Blended learning

Change management

Tools

Whatfix

FollowMe

Job description

Would you like to kick start your career in a supportive,collaborativeand innovative company?

Do you enjoy working as part of an enthusiastic, passionate,and collaborative team?

Softcat's L&D team sits within a wider People & Property department consisting of People Operations, People Business Partners, Reward, Talent Acquisition, Diversity & Inclusion and Employee Engagement. The purpose of the L&D team is to build the capability, leadership and culture that enable Softcat to perform today and succeed tomorrow. The L&D team plays an influential part in our business, ensuring that Softcat succeeds through our people.

Success. TheSoftcat Way.

It's an exciting time to be at Softcat, one of the UK's most successful technology solutions businesses.We help customers to use technology to succeed, by putting our employees first.We've reached the £1 billion+ parevenue milestone, opened our first office outside the UK and picked up a series of industry awards. We've got even biggerplans for the future. So, if you share our drive and ambition, get ready to achieve more from your career.

DrivingD365 adoption through learning, capability and business transformation

The D365 Adoption Learning & Development Consultant will be responsible for leading the learning and adoption strategy for Microsoft Dynamics 365 across the Sales organisation, ensuring colleagues have the skills, confidence and support to embed new ways of working into their day-to-day roles. Acting as the subject matter expert for D365 capability, you will work closely with Learning & Development, IT, Sales Enablement and business stakeholders to integrate D365 learning into onboarding, sales academies, leadership development and wider capability programmes, driving long-term adoption and business success.

As aD365 Adoption Learning & Development Consultant, you'll be responsible for:

Defining and delivering the D365 learning and adoption strategy aligned to Sales objectives, business transformation and growth ambitions

Leading D365 capability and adoption as the L&D subject matter expert, developing learning solutions that drive confident system usage and behaviour change

Partnering with Sales, IT, Sales Enablement and programme stakeholders to embed D365 learning across onboarding, academies, leadership development and capability pathways

Creating and evolving blended learning programmes, adoption campaigns, manager toolkits and performance support resources to maximise engagement and long-term adoption

Measuring adoption impact using feedback, performance data and business insights, providing recommendations that enhance capability, productivity and business outcomes

We'd love you to have

Experience designing and delivering learning solutions that support large-scale change, business transformation and enterprise system adoption, ideally within Dynamics 365 environments is desirable

Strong expertise inlearning design, content creation and facilitation, utilising blended learning approaches including digital learning, workshops, coaching, manager support and in-role guidance

Provenability to engage and upskill Sales and Sales Support teams, translating complex processes into practical, user-friendly learning experiences

Excellentcommunication, presentation and stakeholder management skills, with the ability to build trusted relationships and influence across multiple teams and leadership levels

Curious,proactive and focused on continuous improvement, with experience leveraging digital adoption platforms (e.g. Whatfix, FollowMe) and relevant professional certifications (e.g. PROSCI, CIPD or Instructional Design) being advantageous.

We also acknowledgethattheconfidencegap and imposter syndrome are a real thing andcanget in thewayof us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working– 3 days in the office and 2 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives,and embraces every background.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Anyinformation you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authenticallyyouas possible when submitting your application to showcase your true and whole self

We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include:

• Pension
• Share incentive plan
• Life Assurance
• Holiday
• Trips
• Vouchers
• Partner/family Benefits
• Maternity, Paternity and Adoption support
• Pension
• Share incentive plan
• Life Assurance
• Holiday
• Trips
• Vouchers
• Partner/family Benefits
• Maternity, Paternity and Adoption support
• Pension
• Share incentive plan
• Life Assurance
• Holiday
• Trips
• Vouchers
• Partner/family Benefits
• Maternity, Paternity and Adoption support