D365 Adoption Learning & Development Consultant

Softcat; Birmingham; Hybrid; GBP 55,000 - 76,000; Full time

Job summary

Softcat’s Learning & Development team seeks a D365 Adoption Learning & Development Consultant to lead the Microsoft Dynamics 365 learning strategy across the Sales organisation. You will design and implement adoption programmes, blending learning modalities to drive system usage and capability.

You will partner with Sales, IT and programme stakeholders to onboard new users, measure impact and foster lasting behavioral change. Hybrid work in the UK is supported.

Qualifications

• Experience designing and delivering learning solutions for large-scale change and enterprise system adoption, ideally with Dynamics 365.
• Strong expertise in learning design, content creation and facilitation, using blended learning approaches.
• Proven ability to engage and upskill Sales teams, translating complex processes into practical learning experiences.
• Excellent communication, presentation and stakeholder management skills across leadership levels.
• Experience with digital adoption platforms (Whatfix, FollowMe) and relevant certifications (PROSCI/CIPD) is advantageous.

Responsibilities

• Define and deliver the D365 learning and adoption strategy aligned to Sales objectives and business growth.
• Lead D365 capability and adoption as L&D SME, creating learning solutions that drive system usage and behavior change.
• Partner with Sales, IT and programme stakeholders to embed D365 learning across onboarding and leadership development.
• Develop blended learning programmes and performance support resources to maximise engagement and adoption.
• Measure adoption impact using feedback and data, recommending improvements to capabilities and outcomes.

Skills

Dynamics 365 experience

Learning design

Facilitation

Stakeholder management

Digital adoption platforms

PROSCI/CIPD certs

Tools

Whatfix

FollowMe

Job description

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Learning & Development Team

Softcat's L&D team sits within a wider People & Property department consisting of People Operations, People Business Partners, Reward, Talent Acquisition, Diversity & Inclusion and Employee Engagement. The purpose of the L&D team is to build the capability, leadership and culture that enable Softcat to perform today and succeed tomorrow. The L&D team plays an influential part in our business, ensuring that Softcat succeeds through our people.

Success. The Softcat Way.

It's an exciting time to be at Softcat, one of the UK's most successful technology solutions businesses. We help customers to use technology to succeed, by putting our employees first. We've reached the £1 billion+ pa revenue milestone, opened our first office outside the UK and picked up a series of industry awards. We've got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career.

Driving D365 adoption through learning, capability and business transformation

The D365 Adoption Learning & Development Consultant will be responsible for leading the learning and adoption strategy for Microsoft Dynamics 365 across the Sales organisation, ensuring colleagues have the skills, confidence and support to embed new ways of working into their day-to-day roles. Acting as the subject matter expert for D365 capability, you will work closely with Learning & Development, IT, Sales Enablement and business stakeholders to integrate D365 learning into onboarding, sales academies, leadership development and wider capability programmes, driving long-term adoption and business success.

As a D365 Adoption Learning & Development Consultant, you'll be responsible for:

• Defining and delivering the D365 learning and adoption strategy aligned to Sales objectives, business transformation and growth ambitions
• Leading D365 capability and adoption as the L&D subject matter expert, developing learning solutions that drive confident system usage and behaviour change
• Partnering with Sales, IT, Sales Enablement and programme stakeholders to embed D365 learning across onboarding, academies, leadership development and capability pathways
• Creating and evolving blended learning programmes, adoption campaigns, manager toolkits and performance support resources to maximise engagement and long-term adoption
• Measuring adoption impact using feedback, performance data and business insights, providing recommendations that enhance capability, productivity and business outcomes

We'd love you to have

• Experience designing and delivering learning solutions that support large-scale change, business transformation and enterprise system adoption, ideally within Dynamics 365 environments is desirable
• Strong expertise in learning design, content creation and facilitation, utilising blended learning approaches including digital learning, workshops, coaching, manager support and in-role guidance
• Proven ability to engage and upskill Sales and Sales Support teams, translating complex processes into practical, user-friendly learning experiences
• Excellent communication, presentation and stakeholder management skills, with the ability to build trusted relationships and influence across multiple teams and leadership levels
• Curious, proactive and focused on continuous improvement, with experience leveraging digital adoption platforms (e.g. Whatfix, FollowMe) and relevant professional certifications (e.g. PROSCI, CIPD or Instructional Design) being advantageous.

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working – 3 days in the office and 2 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self