Customer Success Manager

Attensi; England; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Exciting work environment

Hybrid work model

Monthly social activities

Job summary

A global technology company in the UK is seeking a Customer Success Manager to ensure the happiness and success of key strategic accounts. The successful candidate will develop relationships with stakeholders, analyse data to demonstrate value, and create effective communication plans for solution launches. The role requires a minimum of 5 years of customer-oriented experience, particularly in technology, and offers a dynamic hybrid work environment with opportunities for growth and development.

Qualifications

• 5+ years of experience in customer-oriented roles.
• Experience with technology businesses and software solutions.
• Proven track record of supporting solution launches.

Responsibilities

• Ensure the success of strategic accounts.
• Develop relationships with key customer stakeholders.
• Analyse data to prove value to accounts.
• Create launch communication plans for new solutions.

Skills

Customer orientation

Analytical skills

Relationship building

Problem-solving

Tech-savviness

Job description

Customer Success Manager

We are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by global brands in more than 150 countries and in 50 different languages.

We work with some of the largest professional services, insurance, consulting, hospitality, retail, and pharmaceutical brands in the world including Circle K, Starbucks, BSH, Travelers, Zurich Insurance, Oliver Wyman, PwC, Boehringer Ingelheim. Attensi is growing at an exponential pace and since securing funding from Lugard Road Capital, DX Ventures and Viking Venture, we are now focused on growing our business in new markets.

Attensi’s team now consists of more than 250 Game Changers across our offices in London, Oslo and Boston. Do you want to join our journey?

Responsibilities

Beyond that, your role will largely revolve around activities such as:

• Ensuring the happiness and success of 5-10 strategic accounts.
• Developing strong relationships with Managers, Directors and C‑level Executives within Learning and Development & Operations departments to understand how Attensi’s products can aid in solving some of their hardest organizational challenges.
• Mapping organisational challenges, training and development needs and co‑developing solution content, creating proposals together with Account Managers & Account Directors to help drive the growth & retention of the customer.
• Analysing and interpreting data and translating that data into clear and meaningful updates that deliver insights and prove value to your accounts.
• Developing powerful evaluation meetings that demonstrate real world impact against customers’ goals and driving Attensi’s utilisation as a key business tool and use these to inspire future content roadmaps.
• Explaining complex technology principles, hierarchies and integration set‑ups to key customer stakeholders so that operational decisions can be made and executed upon.
• Translating customer business challenges for internal Attensi technical and product teams so that new features and product development occurs in step with what the market requires.
• Creating and delivering launch communication plans to ensure successful and impactful solution launches.

Qualifications

We are looking for someone with drive, creativity, and motivation to create real value and change. You have an analytical approach and the ability to think at a second level on problems, challenges and opportunities. You have a solid business understanding and can put yourself in your clients’ shoes to understand how to create value for them. You are not afraid of rolling up your sleeves and getting stuck in to complicated situations and have the tenacity and resilience to drive your ideas forwards until results are achieved.

You are smart, analytical, highly organized, commercial, empathetic, who is comfortable taking an insight‑driven approach to developing relationships and delivering value for customers and for Attensi.

You are curious, love learning – and learn fast. You bring energy and engagement to work, and thrive when spending your days in a dynamic, fast‑paced environment, working closely with other people and being part of a team.

The right person for our team will have:

• 5+ years of experience with customer‑oriented work, in customer success or customer‑centric roles.
• Previous experience working in technology businesses, interacting with technology stacks and software solutions is critical.
• Previous experience working with large, multi‑national clients on a significant but focused portfolio of business, owning measurable impact.
• Previous experience of working within account team structures, having regular collaboration with other functions (Support, Product, Tech) to drive customer success.
• A proven track record of supporting solution launches and engaging with senior customer stakeholders to ensure ongoing success.

Benefits

At Attensi you will become part of an exciting and rapidly growing scale‑up that is already a global leader in its field. You get to work in an exciting environment surrounded by committed, smart and talented colleagues from a variety of backgrounds, both culturally and academically.

You will play a central role in our largest and fastest growing team and will have very good opportunities for further development and growth in both the role and the company.

Attensi has an energetic and social working environment. We are on a hybrid model, working in‑person thrice weekly in our London offices near Southwark, or meeting our clients in person where we believe it is the best way to create meaningful relationships. We work hard but also have a lot of fun. Monthly social activities like Attensi‑days, sporting events, after‑work drinks, get‑togethers, game nights and company trips to our Norwegian HQ or elsewhere are some of the ways in which we ensure we not only work together, but also play together!

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Consulting, Sales, and Business Development
• E‑Learning Providers