Cyber Claims Handler | 29911

Emerald Group Ltd; England; On-site; GBP 45,000 - 60,000; Full time

Job summary

Emerald Group is seeking an experienced claims professional to manage cyber and tech policy claims from first notification of loss to settlement within delegated authorities.

You will reserve promptly, pursue relevant recoveries, coordinate with incident response vendors and underwriters, and contribute to product development through feedback to the Products team.

Qualifications

• Experience handling cyber/tech policy claims.
• Understanding of insurance policy wordings.
• Experience with cross-border cyber incidents or forensic investigations.

Responsibilities

• Proactively handle cyber and claims on capacity providers from first notification of loss to settlement within the delegated authorities
• Ensure prompt and accurate reserving, identifying third party recoveries and reducing claims leakage
• Prioritise deadlines such as lawsuits, demand letters and claims queries
• General claims administrative duties including electronic file management and payment requests
• Work with underwriters providing feedback on claims issues/trends and with the Products team on development of products/wordings
• Identify and elevate claims related issues to Claims Manager and Claims Director where necessary

Skills

Claims handling

Insurance policy wordings

Cyber/tech policies

Cross-border experience

Incident response coordination

Education

Degree

ACII or DIP preferred

Job description

Key responsibilities including however, not limited to the following:

• Proactively handle cyber and claims on capacity providers from first notification of loss to settlement within the delegated authorities
• Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage
• The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries
• General claims administrative duties such as electronic file management filing and payment requests, and the production of management information
• Working closely with underwriters providing feedback on claims issues/trends and the Products team concerning the development of products and wordings
• Identify and elevate claims related issues to Claims Manager and Claims Director where necessary

Qualifications required:

• Educated to degree standard
• DIP, ACII or legal degree preferred

Experience required:

• Minimum of 3 years’ experience of handling claims
• Good understanding of insurance policy wordings – cyber and tech policies a particular advantage
• Experienced with cross border and international cyber incidents or forensic investigations, or at minimum a good understanding of international considerations relating to cyber claims particularly with regards to Canada, the USA, UK, and Australia
• Experienced at working with incident response vendors, in particular legal and forensic providers