Cyber Claims Adjuster

Edenbrook Limited; Greater London; On-site; GBP 42,000 - 65,000; Full time

Job summary

Edenbrook Ltd. is seeking an experienced claims professional to strengthen the cyber/tech claims function within a specialist insurance team in the UK.

You will manage claims from first notification to settlement, working with external vendors and underwriters to ensure high-quality service. You will be empowered to identify trends, deliver timely reserving, and pursue recoveries while maintaining strong relationships with policyholders and brokers.

Qualifications

• Minimum of 3 years’ experience handling claims.
• Strong understanding of cyber/tech policy wordings.
• Experience dealing with external stakeholders.
• Experience with cross-border cyber incidents and forensic investigations.
• Proficient in MS Office; familiarity with ECF is advantageous.
• Degree-level education; professional insurance qualifications preferred.

Responsibilities

• Proactively handle cyber claims from first notification to settlement.
• Foster relationships with policyholders, brokers, underwriters, and capacity providers.
• Coordinate with incident response vendors during claims incidents.
• Ensure prompt reserving, pursue subrogation, reduce leakage.
• Prioritise deadlines in lawsuits and demand letters; respond to queries.
• Collaborate with service providers to deliver timely, value-for-money service.
• Perform general claims admin and produce management information.
• Provide feedback to underwriters and Products team on issues/trends.
• Escalate claims-related issues to Claims Manager/Director when needed.

Skills

Stakeholder management

Cyber incident handling

Claims handling experience

Policy wordings (cyber/tech)

Cross-border cyber incident knowledge

MS Office (Outlook/Word/Excel)

Degree educated

Education

Bachelor's degree or equivalent

DIP, ACII or legal degree preferred

Tools

ECF

Job description

New opportunity with a specialist insurance provider. We are seeking an experienced claims professional to strengthen the claims team and to ensure that the company continues to deliver a high-quality claims service to policyholders, brokers, underwriters and capacity providers. This role will work within the Claims and Incident Response team, along with a number of incident response vendors including forensic, legal, and PR ensure that company delivers a cost effective, but high-quality response to our Insureds.

Responsibilities & Accountabilities

• Proactively handle cyber and claims on behalf of the companies capacity providers from first notification of loss to settlement within the scope of the companies delegated authorities.
• Foster good relationships with policyholders, brokers, underwriters and capacity providers, and drive excellent customer service.
• Actively work with a panel of response vendors during claims incidents.
• Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third-party recoveries and seeking to reduce claims leakage.
• The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries.
• Work closely with the panel of service providers to ensure a quality and value for money service is provided/received within required timeframes.
• General claims administrative duties such as electronic file management filing and payment requests, and the production of management information.
• Working closely with underwriters providing feedback on claims issues/trends and the Products team concerning the development of the company’s products and wordings.
• Identify and escalation claims related issues to Claims Manager and Claims Director where necessary.

Skills & Ability

• Experienced at dealing with external stakeholders in a customer service or consultancy environment
• Capable of managing the work involved in cyber incidents and/or forensic investigations
• Minimum of 3 years’ experience of handling claims
• Good understanding of insurance policy wordings – cyber and tech policies a particular advantage.
• Experienced with cross border and international cyber incidents or forensic investigations, or at minimum a good understanding of international considerations relating to cyber claims particularly with regards to Canada, the USA, UK, and Australia.
• Good computer skills (including Microsoft Outlook, Word & Excel), and use of ECF an advantage.
• Educated to degree standard
• DIP, ACII or legal degree preferred.