Senior Cyber Claims Specialist (London)

Emerald Group; Greater London; On-site; GBP 52,000 - 78,000; Full time

Job summary

Emerald Group in London is seeking an experienced claims professional to bolster the claims team and deliver high-quality service to policyholders, brokers, underwriters and capacity providers. The role focuses on cyber claims with a proactive approach from first notification of loss to settlement within delegated authorities.

You will handle cyber and capacity provider claims, ensure prompt reserving, pursue recoveries, and manage cross-border cyber incidents with incident response vendors.

Qualifications

• Minimum of 3 years’ experience of handling claims.
• Good understanding of insurance policy wordings – cyber and tech policies a particular advantage.
• Experience with cross border and international cyber incidents or forensic investigations.
• Experience working with incident response vendors (legal and forensic providers).
• Educated to degree standard; DIP/ACII or legal degree preferred.

Responsibilities

• Proactively handle cyber and claims on capacity providers from first notification of loss to settlement within the delegated authorities.
• Ensure prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage.
• Identify deadlines and address claims queries with prioritisation as needed.
• General claims administrative duties including electronic file management and payment requests, and production of management information.
• Work closely with underwriters providing feedback on claims issues/trends and with Products team on development of products/wordings.
• Identify and elevate claims issues to Claims Manager and Claims Director where necessary.

Skills

Cyber claims

Claims handling

Reserving

Third party recoveries

Policy wordings knowledge

International cyber experience

Incident response vendors

Education

Degree qualified

DIP/ACII or legal degree preferred

Job description

Emerald Group in London is seeking an experienced claims professional to bolster the claims team and deliver high-quality service to policyholders, brokers, underwriters and capacity providers. The role focuses on cyber claims with a proactive approach from first notification of loss to settlement within delegated authorities.

You will handle cyber and capacity provider claims, ensure prompt reserving, pursue recoveries, and manage cross-border cyber incidents with incident response vendors.