Cyber Claims Adjuster

Pavilion Recruitment Solutions; Greater London; On-site; GBP 50,000 - 80,000; Full time

Job summary

Pavilion Recruitment Solutions is looking for a Cyber Claims Specialist to enhance its claims team and provide top-tier service. This role demands proven experience in managing cyber and technology claims, working alongside an internal Incident Response team and external partners.

Responsibilities include leading claims management, coordinating with incident response vendors, and maintaining stakeholder relationships. Candidates should have strong capabilities in prioritizing urgent issues and building successful client relationships.

Qualifications

• Proven experience in cyber claims handling, with an understanding of incident and forensic investigation processes.
• Strong capability in prioritising urgent claims issues and deadlines, including legal demands and claim queries.
• Excellent relationship management skills developed in client‑facing roles within insurance or consulting.

Responsibilities

• Lead the end-to-end management of cyber and technology claims from initial notification through to settlement.
• Collaborate closely with incident response vendors to coordinate timely and cost‑effective solutions.
• Build and maintain strong relationships with all stakeholders.

Skills

Cyber claims handling

Relationship management

Incident investigation

Prioritization of urgent issues

Job description

Job Description: Cyber Claims Specialist

An established insurer seeks a skilled claims specialist to enhance its claims team and uphold a top-tier service for policyholders, brokers, underwriters, and capacity partners. The role demands practical experience in cyber and technology claims management. You will work alongside an internal Incident Response team and manage relationships with external partners including forensic experts, legal advisors, and PR firms, to deliver efficient and effective responses to clients.

Key Responsibilities

• Lead the end-to-end management of cyber and technology claims from initial notification through to settlement, operating within delegated authorities.
• Collaborate closely with incident response vendors to coordinate timely and cost‑effective solutions.
• Build and maintain strong relationships with all stakeholders, ensuring excellent service throughout the claims cycle.
• Maintain accurate reserving practices, identify relevant third‑party recoveries, and actively reduce claims leakage.
• Provide insight and feedback to Underwriting and Product teams on claims trends and product development.
• Comply fully with regulatory and statutory requirements relevant to the Lloyd’s and FCA frameworks.

Candidate Profile

• Proven experience in cyber claims handling, with an understanding of incident and forensic investigation processes.
• Strong capability in prioritising urgent claims issues and deadlines, including legal demands and claim queries.
• Excellent relationship management skills developed in client‑facing roles within insurance or consulting.
• Passionate about cyber risk and cybersecurity development.

Core Values

• Deliver work with passion and commitment.
• Question the status quo and drive continuous improvement.
• Maintain a positive, inclusive, and respectful work environment.