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Maximus UK Services Limited; Glasgow; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Maximus UK Services Limited in Glasgow is seeking an on-site Team Leader for the CX Success Centre. The role oversees day-to-day operations, ensures targets and service standards, and leads the team through coaching and development. It deputises for the Operations Manager and is part of the Disability Confident employer scheme.

Salary is from £30,000 per year, Permanent, Full-time, on-site in Glasgow. Closing date 7 Oct 2026.

Qualifications

• Responsibilities include overseeing day-to-day operations and ensuring targets and service standards are met.
• Provide coaching, feedback and development to the team while ensuring policy and quality compliance.
• Act as first point of escalation, communicate priorities, resolve issues and foster a positive team environment.

Responsibilities

• Oversee CX Success Centre operations and support functions.
• Escalate and deputise for Operations Manager when required.
• Drive continuous improvement to enhance processes and efficiency.

Job description

The CX Success Centre Team Leader is responsible for overseeing day-to-day operations, ensuring performance targets and service standards are met. They lead and support their team through coaching, feedback, and development, while maintaining compliance with policies and quality requirements. Acting as the first point of escalation, they communicate priorities, resolve issues, and foster a positive, engaged team environment. Additionally, they drive continuous improvement by identifying opportunities to enhance processes and efficiency.

Job Purpose:

The Team Leader provides oversight of CX Success Centre support functions including referral management, appointment management, enquiry management, case management, and other administration duties including on-site administration as required to facilitate the smooth running of operations and the CX Success Centre.

They will act as the first point of escalation for Administrators, and will deputise for the Operations Manager as required.

Proud member of the Disability Confident employer scheme

Team Leader

Company: Maximus UK Services Limited Salary: from £30,000 a year Hours: Full-time Location: Glasgow Working pattern: On-site Job type: Permanent Posting date: 2 Oct 2026 Closing date: 7 Oct 2026

Summary

The CX Success Centre Team Leader is responsible for overseeing day-to-day operations, ensuring performance targets and service standards are met. They lead and support their team through coaching, feedback, and development, while maintaining compliance with policies and quality requirements. Acting as the first point of escalation, they communicate priorities, resolve issues, and foster a positive, engaged team environment. Additionally, they drive continuous improvement by identifying opportunities to enhance processes and efficiency.

Job Purpose:

The Team Leader provides oversight of CX Success Centre support functions including referral management, appointment management, enquiry management, case management, and other administration duties including on-site administration as required to facilitate the smooth running of operations and the CX Success Centre.

They will act as the first point of escalation for Administrators, and will deputise for the Operations Manager as required.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.