Accounting CX Specialist - AI-Driven Support

Xero; Manchester; On-site; GBP 32,000 - 42,000; Full time

Job summary

A leading financial software company in Manchester seeks a Customer Experience Specialist to provide exceptional support to customers. You will play a key role in empowering small business owners and bookkeepers by guiding them through the use of the software. Applicants should possess a background in accounting or bookkeeping, strong communication skills, and the ability to adapt quickly in a fast-paced environment. The role offers a flexible work schedule, with applications welcomed from candidates with varying experience levels.

Qualifications

• Strong foundation in accounting or bookkeeping through a qualification or current studies.
• Experience in a service-oriented environment successfully meeting quality targets.
• Ability to build trust and maintain positive relationships with customers and colleagues.

Responsibilities

• Provide world-class support and guidance to small business owners.
• Enhance customer experience through proactive outreach.
• Utilise case management applications to capture service details.

Skills

Clear communication

Problem-solving

Building customer trust

Adaptability

Education

Qualification in accounting or bookkeeping (e.g. AAT Level 4)

Tools

Salesforce

Google Workspace

Microsoft Office

Job description

A leading financial software company in Manchester seeks a Customer Experience Specialist to provide exceptional support to customers. You will play a key role in empowering small business owners and bookkeepers by guiding them through the use of the software. Applicants should possess a background in accounting or bookkeeping, strong communication skills, and the ability to adapt quickly in a fast-paced environment. The role offers a flexible work schedule, with applications welcomed from candidates with varying experience levels.