Customer Success Representative

French Selection UK; Manchester; Hybrid; GBP 25,500 - 34,500; Full time

Job summary

French Selection UK is seeking a Customer Success Representative in Manchester. Hybrid work arrangement: 2–3 days in the office with the remainder from home. Salary £30,000 per annum. Ref: 783UK.

Responsibilities include delivering top‑quality customer support across channels, managing orders, and driving onboarding and retention initiatives to support commercial growth.

Qualifications

• Excellent spoken and written English is essential.
• Experience in customer service, customer success, customer experience or sales support.
• Confident managing both inbound customer enquiries and proactive outbound customer engagement.
• Strong communication and relationship‑building skills.
• Commercially aware with the ability to identify customer needs and opportunities.
• Highly organised with excellent attention to detail and the ability to manage multiple priorities.
• Proficient in Microsoft Office and comfortable using CRM systems.
• Experience within a B2B environment would be advantageous.
• Experience with HubSpot or a similar CRM system is desirable.

Responsibilities

• Deliver professional and responsive customer support via phone, email and digital channels.
• Handle customer enquiries relating to orders, products, deliveries and account support.
• Resolve customer issues efficiently, ensuring a high level of customer satisfaction.
• Conduct proactive outbound customer calls to support onboarding, follow up on enquiries, strengthen customer relationships and re‑engage inactive customers.
• Identify opportunities to recommend additional products and services to maximise customer value.
• Support sales activities through customer follow‑up, appointment coordination, sample requests and campaign activity.
• Maintain accurate CRM records and ensure all customer interactions are documented.
• Gather customer feedback and share market insights with Sales and Marketing teams.
• Monitor customer activity and identify opportunities to improve retention and customer satisfaction.
• Collaborate closely with Customer Success, Sales, Marketing and Operations teams to ensure a seamless customer journey.

Skills

Customer service

Communication

Relationship building

English proficiency

Tools

HubSpot CRM

CRM systems

Microsoft Office

Job description

A dynamic and growing international B2B organisation with a strong presence across Europe. The business is committed to delivering an outstanding customer experience while building long‑term customer relationships and supporting commercial growth through a collaborative and customer‑focused approach.

Responsibilities

Customer Success Representative

Location: Manchester

Hybrid working: 2–3 days in the office, remainder working from home

Salary: £30,000 per annum

Ref: 783UK

To deliver an exceptional customer experience while supporting customer success, engagement, retention and commercial growth throughout the customer journey.

• Deliver professional and responsive customer support via phone, email and digital channels
• Handle customer enquiries relating to orders, products, deliveries and account support
• Resolve customer issues efficiently, ensuring a high level of customer satisfaction
• Conduct proactive outbound customer calls to support onboarding, follow up on enquiries, strengthen customer relationships and re‑engage inactive customers
• Identify opportunities to recommend additional products and services to maximise customer value
• Support sales activities through customer follow‑up, appointment coordination, sample requests and campaign activity
• Maintain accurate CRM records and ensure all customer interactions are documented
• Gather customer feedback and share market insights with Sales and Marketing teams
• Monitor customer activity and identify opportunities to improve retention and customer satisfaction
• Collaborate closely with Customer Success, Sales, Marketing and Operations teams to ensure a seamless customer journey

Candidate's Profile

• Excellent spoken and written English is essential
• Additional European language skills, such as French, Dutch or German, would be an advantage
• Previous experience in customer service, customer success, customer experience or sales support
• Confident managing both inbound customer enquiries and proactive outbound customer engagement
• Strong communication and relationship‑building skills
• Commercially aware with the ability to identify customer needs and opportunities
• Highly organised with excellent attention to detail and the ability to manage multiple priorities
• Proficient in Microsoft Office and comfortable using CRM systems
• Positive, proactive and solutions‑focused approach
• Experience within a B2B environment would be advantageous
• Experience with HubSpot or a similar CRM system is desirable