CX Customer Experience Account Executive

JR United Kingdom; Reading; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

A leading facilities management company is seeking a Placemaking and Customer Experience Executive to enhance user experiences in commercial spaces. This role combines event management, content creation, and strategic planning, all in a hybrid working setup with regular site visits. Ideal candidates will have a background in events or hospitality and possess strong logistical skills for managing engaging projects.

Qualifications

• Background in events, hospitality, design or placemaking needed.
• Strong logistical skills, must be adept at managing events.
• Confident with social media and design tools.

Responsibilities

• Plan and execute events, managing logistics for 150-200 attendees.
• Manage content across websites, apps, and professional social media channels.
• Conduct market research and develop concepts for new amenities.

Skills

Creative thinking

Logistical skills

Social media management

Customer experience delivery

Education

Experience in events, hospitality, design or placemaking

Tools

Canva

InDesign

Job description

Placemaking and Customer Experience Executive - £28,000-£32,000 - Oxford/Hybrid

Our client is a facilities management business within a leading property company, and they're looking for a creative, hands-on Placemaking and Customer Experience Executive to join their rapidly growing team.

What makes this role special? This isn't your typical property job. Our client is the expert team that keeps buildings safe, clean, functional, and pleasant for the people who use them - but with a twist. They focus on people-first experiences, making commercial spaces feel less corporate and more like places people genuinely want to be.

What you'll actually be doing day-to-day: You'll be the 'doer' - taking ownership of projects with responsibility for detail, logistics, delivery, and follow-through. Think of it like running a mini business within a business:

• Event planning and execution - summer/Christmas socials for 150-200 people, run clubs, fitness/wellbeing sessions, professional development workshops
• Content management - websites, apps, social media (especially professional channels)
• Vendor and budget management for events and experiences
• Market research and concept development - could a spin studio work on-site? What amenities do occupiers actually want?
• Collaborating on strategy, then independently owning the implementation
• Mentoring on-site teams on customer experience delivery

What they're looking for: Background in events, hospitality, design or placemaking. Strong logistical skills - you must know how to put on and manage an event. Creative and culturally aware - excited by variety and tailored solutions.

• Experience in commercial property helpful but not essential
• Confident with social media and design tools like Canva or InDesign
• Entrepreneurial mindset - someone who can treat this role like their own venture

The setup:

• Hybrid working - max 2 days WFH, otherwise varied office/site visits
• Travel expectations: Regular Oxford/Bristol (monthly), occasional Leeds/Scotland

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