CX Customer Experience Account Executive

JR United Kingdom; Basingstoke; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

A leading facilities management business seeks a Placemaking and Customer Experience Executive in Basingstoke. This role focuses on creating welcoming environments through event planning, content management, and vendor coordination. The candidate will work hybrid with a creative team and a focus on enhancing customer experiences.

Qualifications

• Background in events, hospitality, design, or placemaking.
• Strong logistical skills essential.
• Proficient with social media and design tools like Canva or InDesign.

Responsibilities

• Event planning and execution.
• Content management for websites and social media.
• Vendor and budget management.

Skills

Logistical skills

Creativity

Cultural awareness

Social media proficiency

Education

Background in events, hospitality, design, or placemaking

Tools

Canva

InDesign

Job description

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CX Customer Experience Account Executive, basingstoke

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Client:

Gleeson Recruitment Group

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

6

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Placemaking and Customer Experience Executive - £28,000-£32,000 - Oxford/Hybrid
Our client is a facilities management business within a leading property company, seeking a creative, hands-on Placemaking and Customer Experience Executive to join their growing team.
What makes this role special? This isn't your typical property job. Our client is the expert team that keeps buildings safe, clean, functional, and pleasant for users - with a focus on people-first experiences, making spaces feel less corporate and more welcoming.
What you'll do daily: You'll be the "doer", owning projects with attention to detail, logistics, delivery, and follow-through, akin to running a mini business within a business:

• Event planning and execution - socials, run clubs, wellbeing sessions, workshops
• Content management - websites, apps, social media (especially professional channels)
• Vendor and budget management
• Market research - exploring new amenities and concepts
• Strategy collaboration - then independently implementing
• Mentoring on-site teams in customer experience

Candidate profile: Background in events, hospitality, design, or placemaking. Strong logistical skills essential. Creative, culturally aware, and excited by variety.
Experience in commercial property is helpful but not required. Proficient with social media and design tools like Canva or InDesign. Entrepreneurial mindset, treating the role as own venture.
Setup:

• Hybrid work - max 2 days WFH, varied office/site visits
• Travel: Regular Oxford/Bristol (monthly), occasional Leeds/Scotland
• Work environment - Quirky, creative, not a typical managing agent

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
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