Customer Success Manager (UK)

JR United Kingdom; Slough; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a growing Customer Success team at a leading Australian scale-up organization. As a Customer Success Manager, you will enhance customer satisfaction, drive platform usage, and build strong stakeholder relationships with enterprise clients. You'll gain exposure to cutting-edge technology and have the opportunity for personal growth in a dynamic work culture.

Benefits

Freedom to be 100% yourself

Support and guidance for growth

Fun culture to be part of

Exposure to leading technologies

Qualifications

• 2-4 years of experience in customer success, sales, account management or customer service.
• Strong verbal and written English communication skills.
• Proven track record of renewals and upselling.

Responsibilities

• Increasing customer satisfaction by understanding usage of the platform.
• Driving usage by reaching out to end users.
• Managing existing customer renewals.

Skills

Customer Success

Sales

Account Management

Customer Service

Communication

Problem-solving

Job description

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Join Our Growing Customer Success Team!
On the heels of market expansion and growth, Resonate is hiring a Customer Success Manager to support our clients. Resonate is an Australian Scale-up organisation that has an enterprise Customer Experience (CX) platform (SaaS). The Resonate Voice of Customer and Voice of Employee platform leverages the latest technology including machine learning, text analytics, data visualization etc to deliver actionable insights to leading companies. The company has a range of flagship customers and growing brand recognition in the space.
Here is what you can expect when working with us:

• The freedom to be 100% yourself
  
• The support and guidance to grow within your role and beyond
  
• A growing and fun culture that you will be a vital part of and help drive
  
• Deal with large local and international enterprise clients
  
• Gain exposure to leading technologies and product development
  

A day in the life of a Customer Success Manager will see you:

• Increasing Customer satisfaction by understanding how customers are using the platform and uncovering any gaps
  
• Driving usage by reaching out to end users to help them use the platform regularly
  
• Ensure that we are engaged with the right stakeholders in an account and that they’re receiving relevant communications from us
  
• Working with our marketing and implementation teams to ensure the most relevant information is being passed on
  
• Being cognitive of Customer business challenges and goals, and understand how the platform fits into this
  
• Upsell/Cross-sell to grow Customer Revenue
  
• Manage existing customer renewals
  

Requirements:

• 2 – 4 years of experience in customer success, sales, account management or customer service capacity with enterprise Customers.
  
• Strong verbal and written English communications skills
  
• Proven track record of renewals and upselling
  
• Proven track record of building strong client and internal stakeholder relationships within an organisation
  
• Creative and innovative in problem-solving and providing solutions
  

Interested in joining our team?

• Submit your resume along with achieved goals in every role and cover letter.
  
• We will consider application that meet all above points.