CX Customer Experience Account Executive

JR United Kingdom; Swindon; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

A leading facilities management company is seeking a Placemaking and Customer Experience Executive in Swindon. This role involves creating people-first experiences in commercial spaces through event planning, content management, and strategic collaboration, promoting a vibrant community atmosphere.

Qualifications

• Background in events, hospitality, design, or placemaking required.
• Strong logistical and creative skills a must.
• Experience in commercial property is a plus.

Responsibilities

• Event planning and execution, including summer socials and workshops.
• Content management for websites, apps, and social media.
• Vendor and budget management.

Skills

Logistical skills

Creative

Culturally aware

Proficiency in social media

Education

Background in events, hospitality, design, or placemaking

Tools

Canva

InDesign

Job description

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CX Customer Experience Account Executive, Swindon, Wiltshire

Client: Gleeson Recruitment Group

Location: Swindon, Wiltshire, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views: 6

Posted: 31.05.2025

Expiry Date: 15.07.2025

Job Description:

Placemaking and Customer Experience Executive - £28,000-£32,000 - Oxford/Hybrid

Our client is a facilities management business within a leading property company, seeking a creative, hands-on Placemaking and Customer Experience Executive to join their growing team.

What makes this role special? This role focuses on people-first experiences, making commercial spaces more inviting and less corporate.

Responsibilities include:

• Event planning and execution (summer/Christmas socials, clubs, wellbeing sessions, workshops)
• Content management (websites, apps, social media)
• Vendor and budget management
• Market research and concept development
• Strategy collaboration and independent implementation
• Mentoring on-site teams on customer experience

Qualifications:

• Background in events, hospitality, design, or placemaking
• Strong logistical skills
• Creative and culturally aware
• Experience in commercial property helpful but not essential
• Proficiency with social media and design tools like Canva or InDesign
• Entrepreneurial mindset

Working arrangements:

• Hybrid working: max 2 days WFH, with varied office/site visits
• Travel: Regular Oxford/Bristol (monthly), occasional Leeds/Scotland

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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