CX Customer Experience Account Executive

JR United Kingdom; Milton Keynes; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

A leading facilities management company is hiring a creative Placemaking and Customer Experience Executive in Milton Keynes. The role emphasizes designing inviting commercial spaces through strategic event planning and effective content management. Ideal candidates are creative and possess strong logistical skills with an appreciation for cultural context.

Qualifications

• Strong background in events, hospitality, design or placemaking required.
• Experience in commercial property is helpful but not essential.
• Proficient in social media and design tools.

Responsibilities

• Planning and executing events: socials, wellbeing sessions.
• Managing content for websites, apps, and social media.
• Collaborating on strategy and mentoring on-site teams.

Skills

Logistical skills

Creativity

Cultural awareness

Education

Background in events, hospitality, design or placemaking

Tools

Canva

InDesign

Job description

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CX Customer Experience Account Executive, Milton Keynes

Client: Gleeson Recruitment Group

Location: Milton Keynes

Job Category: Other

EU work permit required: Yes

Job Views:

6

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

Placemaking and Customer Experience Executive - £28,000-£32,000 - Oxford/Hybrid

Our client is a facilities management business within a leading property company, seeking a creative, hands-on Placemaking and Customer Experience Executive to join their growing team.

What makes this role special? This role focuses on people-first experiences, making commercial spaces more inviting and less corporate.

Daily responsibilities include:

• Event planning and execution - socials, clubs, wellbeing sessions, workshops
• Content management - websites, apps, social media
• Vendor and budget management
• Market research - assessing new amenities or concepts
• Strategy collaboration and implementation
• Mentoring on-site teams in customer experience

Candidate requirements:

• Background in events, hospitality, design or placemaking
• Strong logistical skills
• Creative and culturally aware
• Experience in commercial property is helpful but not essential
• Proficiency with social media and design tools like Canva or InDesign
• Entrepreneurial mindset

Work setup:

• Hybrid working - max 2 days WFH
• Travel: Regular Oxford/Bristol, occasional Leeds/Scotland

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