Business Development Representative

TieTalent; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A growing telemarketing firm in London seeks a dedicated individual to manage and deliver client telemarketing campaigns. The role emphasizes maintaining client satisfaction, effective relationship management, and the ability to work in a fast-paced environment. The ideal candidate is a self-starter with telesales experience and strong communication skills.

Qualifications

• Experience in outbound/inbound telesales is essential.
• Experience managing SLAs/KPIs and using CRM systems.
• Understanding of B2B sales or client management is advantageous.

Responsibilities

• Manage and deliver telemarketing campaigns for clients.
• Nurture strong working relationships with key contacts.
• Provide weekly and monthly reports internally and to clients.

Skills

Excellent listening skills

Strong communication skills

Client Management

Multitasking

Sales

Tools

MS Office

CRM systems

Job description

Founded in 2020, NOS is a disruptive CX business on a mission to ignite opportunity for businesses in the commercial real estate vertical through telemarketing, market intelligence, data analysis, and business consulting. Based in the UK and South Africa, we deliver our innovative solutions to clients across the United Kingdom, North America, and the EMEA region.

Since 2021, we’ve helped our clients secure over £30 Million in revenue, with a sales pipeline exceeding £1.7 Billion. As a fast-growing startup, we value a strong culture and define “NOStronauts” as those who pay attention to detail, are willing to roll up their sleeves, obsess over client satisfaction, love helping others, and seek continuous professional growth.

Role Description:

Location: 77 Marsh Wall, Canary Wharf, London

Business hours: 08:30-17:00

Reporting to the Client Relations Associate Director, you will manage and deliver telemarketing campaigns for existing clients. You will have full responsibility for the services provided to your assigned clients, understanding their expectations to ensure timely delivery and client satisfaction. You will maintain direct contact with clients, adhering to our values and operating procedures.

Key Responsibilities:

• Ensure the delivery of contracted services to your clients without compromising quality.
• Manage client relationships effectively by nurturing strong working relationships with key contacts, decision-makers, and influencers.
• Deeply understand your clients’ priorities, strategies, and organization to add value across their broader organization.
• Participate in and/or lead client review meetings.
• Collaborate with the Account Manager to develop account growth plans.
• Provide accurate weekly and monthly reports internally and to clients.
• Update internal CRM systems to record daily progress.
• Ensure compliance with statutory and operational policies.

About You:

• Excellent listening skills, with the ability to engage and ask the right questions.
• Ability to prioritize tasks and multitask effectively.
• Strong communication and interpersonal skills.
• Engaging personality with storytelling ability and a fearless attitude.
• Enjoy working in diverse teams.
• Professional, customer satisfaction obsessed, and diligent.
• Ambitious, self-motivated, eager to learn, develop, and progress.
• Self-starter thriving in a fast-paced startup environment.
• Excellent written and spoken English skills.

Ideal Experience:

• Outbound/inbound telesales experience is essential.
• Understanding of B2B sales or client management is advantageous but not required.
• Knowledge of commercial real estate is advantageous but not required.
• Experience managing SLAs/KPIs and using CRM systems.
• Proficiency in MS Office, especially Outlook.

This role is well-suited for candidates with experience in recruitment, media sales, or previous onsite leasing roles.

Nsibandze Outsourcing is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, or other protected characteristics.

Nice-to-have Skills

• Client Management

Location: Canary Wharf, London