Customer Tech Support Champion (Hybrid)

KCOM; Hull and East Yorkshire; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Holiday allowance 28 days + bank

Pension scheme

Volunteering days

Life Assurance

Income protection

Discount schemes

Hybrid/Remote working

Wellbeing benefits

Job summary

KCOM goes beyond broadband, delivering community-focused services in Hull. We are hiring a Customer Champion to provide first-line customer and technical support across multiple channels, handling account queries, billing questions, and broadband issues with a friendly, high-quality approach.

Join us for a flexible hybrid role with 37.5 hours per week, a salary of £25,662 per annum, and an incentivised scheme up to £2,500 after probation. Start date 4 January 2027 and classroom-based training.

Qualifications

• Passion for customer service with enjoyment in helping people.
• Excellent written and verbal communication.
• Confidence, resilience and adaptability in a fast-paced environment.
• Solutions-focused mindset to simplify customer journeys.
• Previous customer service experience in call centre, retail or similar.
• Ability to troubleshoot and develop technical support skills quickly.
• Knowledge of broadband services is advantageous.

Responsibilities

• Build instant rapport with customers and understand their needs.
• Own customer queries and see them through to resolution.
• Deliver a high standard of service on every interaction.
• Use initiative to resolve issues and escalate when needed.
• Work well in a team and independently when needed.
• Stay resilient to handle high call volumes and challenges.
• Identify recurring issues and help improve processes.
• Aim to get things right first time to avoid repeats.

Skills

Customer service

Problem solving

Communication

Resilience

Adaptability

Job description

KCOM goes beyond broadband, delivering community-focused services in Hull. We are hiring a Customer Champion to provide first-line customer and technical support across multiple channels, handling account queries, billing questions, and broadband issues with a friendly, high-quality approach.

Join us for a flexible hybrid role with 37.5 hours per week, a salary of £25,662 per annum, and an incentivised scheme up to £2,500 after probation. Start date 4 January 2027 and classroom-based training.