Field Operations Planner (Hybrid) – Network Provisioning

KCOM; Hull and East Yorkshire; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

28 days holidays plus bank holidays

Excellent Pension Scheme with employer

Volunteering days

Life Assurance and Income Protection

Corporate Discount schemes

Hybrid and remote working

Health, wellbeing benefits

Job summary

KCOM goes beyond broadband—it's about community, innovation, and commitment. We are seeking a proactive Field Controller to join our Operations team in Hull, coordinating field engineering resources and service provisioning to deliver efficient, high-quality service.

Salary up to £31,000 per annum, dependent on experience, with hybrid working (3 office days per week Tuesday to Thursday). Interview dates to be confirmed after advert closing date.

Qualifications

• Experience coordinating workloads, resources or service delivery in a customer-focused operational environment.
• Strong organisational skills with ability to prioritise multiple activities.
• Excellent communication with stakeholders including customers, engineers and internal teams.
• Strong attention to detail and maintaining accurate operational records.
• Proactive approach to problem-solving and continuous improvement.
• Good working knowledge of Microsoft 365 applications, especially Teams and Excel.

Responsibilities

• Coordinate and prioritise field engineering activities to meet customer commitments and SLAs.
• Allocate installations, faults and provisioning tasks to maximise resource efficiency.
• Liaise with customers, engineers and internal teams to support service delivery.
• Provision and configure network services and customer equipment using operational systems.
• Maintain accurate provisioning, routing and network records.
• Monitor workloads and performance to support targets.
• Support project delivery and drive continuous improvement initiatives.
• Ensure compliance with policies including health and safety.

Skills

Coordination

Organisation

Communication

Attention to detail

Problem-solving

MS 365

Tools

Genisys

EOPS

ZMS

SLAM

ServiceNow

Fibre provisioning

Field resource management

Job description

KCOM goes beyond broadband—it's about community, innovation, and commitment. We are seeking a proactive Field Controller to join our Operations team in Hull, coordinating field engineering resources and service provisioning to deliver efficient, high-quality service.

Salary up to £31,000 per annum, dependent on experience, with hybrid working (3 office days per week Tuesday to Thursday). Interview dates to be confirmed after advert closing date.