Field Controller (One Network)

KCOM; Hull and East Yorkshire; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

28 days holidays plus bank holidays

Excellent Pension Scheme with employer

Volunteering days

Life Assurance and Income Protection

Corporate Discount schemes

Hybrid and remote working

Health, wellbeing benefits

Job summary

KCOM goes beyond broadband—it's about community, innovation, and commitment. We are seeking a proactive Field Controller to join our Operations team in Hull, coordinating field engineering resources and service provisioning to deliver efficient, high-quality service.

Salary up to £31,000 per annum, dependent on experience, with hybrid working (3 office days per week Tuesday to Thursday). Interview dates to be confirmed after advert closing date.

Qualifications

• Experience coordinating workloads, resources or service delivery in a customer-focused operational environment.
• Strong organisational skills with ability to prioritise multiple activities.
• Excellent communication with stakeholders including customers, engineers and internal teams.
• Strong attention to detail and maintaining accurate operational records.
• Proactive approach to problem-solving and continuous improvement.
• Good working knowledge of Microsoft 365 applications, especially Teams and Excel.

Responsibilities

• Coordinate and prioritise field engineering activities to meet customer commitments and SLAs.
• Allocate installations, faults and provisioning tasks to maximise resource efficiency.
• Liaise with customers, engineers and internal teams to support service delivery.
• Provision and configure network services and customer equipment using operational systems.
• Maintain accurate provisioning, routing and network records.
• Monitor workloads and performance to support targets.
• Support project delivery and drive continuous improvement initiatives.
• Ensure compliance with policies including health and safety.

Skills

Coordination

Organisation

Communication

Attention to detail

Problem-solving

MS 365

Tools

Genisys

EOPS

ZMS

SLAM

ServiceNow

Fibre provisioning

Field resource management

Job description

Field Controller (One Network), Fixed Term Contract for 12 Months, Full Time

We're looking for a proactive and organised Field Controller to join our Operations team at KCOM. In this role, you'll coordinate field engineering resources and service provisioning activities, ensuring our residential and business customers receive an efficient, high-quality service.

You’ll play a key role in meeting customer commitments, service levels, and operational objectives through effective planning, communication, and resource management.

Salary – Up to £31,000 per annum dependant on experience

Location – Salvesen Way, Hull, with hybrid working (3 office days per week Tuesday to Thursday)

Advert Closing Date - 11th September 2026

We may close the advert early if we receive strong interest, so don’t wait!

Interview Dates : To be confirmed after advert closing date

Key Responsibilities

• Coordinate and prioritise field engineering activities to meet customer commitments and SLAs.
• Allocate installations, faults and provisioning tasks to maximise resource efficiency.
• Liaise with customers, engineers and internal teams to support successful service delivery.
• Provision and configure network services and customer equipment using operational systems.
• Maintain accurate provisioning, routing and network records.
• Monitor workloads and performance to support operational targets.
• Support project delivery and drive continuous improvement initiatives.
• Ensure compliance with company, security, health and safety policies.

Candidate Requirements

• We're looking for someone with:
• Experience coordinating workloads, resources or service delivery activities in a customer-focused operational environment.
• Strong organisational skills with the ability to prioritise and manage multiple activities simultaneously.
• Excellent communication skills and confidence working with a range of stakeholders, including customers, engineers and internal teams.
• Strong attention to detail and commitment to maintaining accurate operational records.
• A proactive approach to problem-solving and continuous improvement.
• Good working knowledge of Microsoft 365 applications, particularly Teams and Excel.

Desirable Experience

• Genisys
• EOPS
• ZMS
• SLAM
• ServiceNow
• Fibre provisioning and routing processes
• Field resource management and workforce scheduling
• Telecommunications, network operations or service delivery environments
• Customer service and service management principles

Perks And Benefits

• 28 days holidays plus bank holidays
• Excellent Pension Scheme with generous employer contributions
• Volunteering days
• Life Assurance and Income Protection
• Corporate Discount schemes
• We support hybrid and remote working
• A variety of health, wellbeing and lifestyle benefits to choose from

About Us

KCOM goes beyond broadband—for us it's about community, innovation, and commitment. Since 1904, we've been integral to Hull and East Yorkshire, delivering award-winning broadband services and being at the heart of our region. Join us in expanding our full-fibre network and connect more homes and businesses.

At KCOM, collaboration fuels our innovation, driving us to be the best and keep our customers seamlessly connected. We empower our customers to thrive in the digital age, and we're passionate about making a real difference in their lives.

Why Work with Us

The Power is all Yours.

At KCOM, our dedication to our people mirrors our commitment to our customers. Immerse yourself in a workplace that values you as an individual, offering family-friendly policies and adaptable working arrangements.

Engage with us through employee forums, enjoy a wide range of on-site facilities, and a suite of services supporting colleagues from diverse backgrounds. Benefit from an employee assistance program, occupational health support, a variety of online wellbeing tools as well as our personal development learning platform.

Values are not just words for us – they are the foundation of our dynamic workplace. Grow with us, seize opportunities to progress, and unleash your potential in an environment designed to nurture your professional development.

Equal Opportunity Employer

We champion inclusivity for all, celebrating diversity through forums and DEI events. Join KCOM and thrive in a culture that values and nurtures your potential.

We are signed up to the Armed Forces Covenant and Disability Confident Scheme and we support local schools and colleges with mock interviews and careers advice.

Right to Work

Please note that any offer of employment will be subject to the candidate demonstrating their right to work in the UK, in accordance with UK immigration requirements.

Agency Information

KCOM has an in-house Talent Acquisition team and does not accept unsolicited CVs from recruitment agencies. Any CVs submitted without prior agreement from the Talent Acquisition team will be treated as a direct application, and KCOM reserves the right to contact the candidate directly without incurring any agency fees