Customer Team Member

Co-op Group; Trimdon Station; On-site; GBP 10,000 - 40,000; Part time

Job summary

A prominent retail organization is looking for staff at their Trimdon Station location. The role involves providing friendly service, ensuring store compliance, and engaging with the community. Candidates should possess great people skills, flexibility for varied shifts, and a genuine care for customers. The position offers a part-time contract, comprehensive benefits including discounts, paid training, and a supportive work environment.

Benefits

30% discount on Co-op products

Pension scheme with employer contributions

Access to GP appointments and mental health support

31 days of holiday

Cycle-to-work scheme

Qualifications

• Genuine care for the needs of customers and members.
• Ability to build positive relationships with customers and colleagues.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly and thoughtful service ensuring customer satisfaction.
• Support store colleagues to solve problems for customers.
• Ensure safety and compliance in the store.
• Help introduce new products and services.
• Engage with local community events.

Skills

Great people skills

Positive approach to change

Flexibility to work different shifts

Job description

Job Summary

Location: 14 Church Road Trimdon Village, Trimdon Station, TS29 6PY
Pay: £12.60 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (5.45am opening), afternoons, late evenings (10.15pm closing) and weekends, to be discussed at interview
Full, paid training provided

Responsibilities

• Friendly and thoughtful service: put customers first, respond to queries, champion Co‑op products and Membership, and deliver a great shopping experience.
• Work together: support store colleagues to solve problems for customers and members.
• Ensure store safety and compliance: keep shelves stocked, prices, dates, and temperatures correct.
• Help introduce new products and services: make changes feel natural, share experiences with colleagues so everyone learns together.
• Support the local community: get involved in activities and events.

Qualifications

• A genuine care for the needs of customers and members.
• Great people skills, ability to build positive relationships with customers and colleagues.
• Positive approach to change and problem solving.
• Flexibility to work a range of different shifts.

Benefits

• 30% discount on all Co‑op products in-store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream- a money management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro rata for part time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

We are an inclusive workplace

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Application Process

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.