Customer Team Member

CO-OP; Tameside; On-site; GBP 10,000 - 40,000; Part time

Job summary

A well-known retail chain in Tameside is looking for a Customer Team Member. In this role, you'll offer exceptional service on the shop floor, support colleagues, and ensure compliance with safety and legal standards. The position is part-time, requires flexibility with varied shifts, and comes with benefits such as 31 days of holiday and discounts on products. Join a team that values customer connections and community engagement.

Benefits

31 days holiday

10% employer pension contributions

30% discount on Co-op products

Access to virtual healthcare services

Employee assistance service

Cycle-to-work scheme

Qualifications

• Genuine care for the needs of customers and members.
• Ability to build positive relationships with customers and colleagues.
• Willingness to adapt and solve problems effectively.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Work collaboratively with store colleagues to enhance customer experience.
• Ensure the store is safe and legally compliant.
• Introduce new products and ensure smooth transitions.
• Engage with the local community through events.

Skills

Great people skills

Positive approach to change

Flexibility to work various shifts

Job description

Overview

As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you9ll do

• Friendly and thoughtful service - you9ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
• Work together to make everyone9s day better - supporting your store colleagues to solve problems for customers and members
• Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community - get involved in all kinds of activities and events!

A genuine care for the needs of customers and members

• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Pay: £12.60 per hour

Contract: 8 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including early mornings (6am store opening), afternoons, late evenings (10pm store closing) and weekends, to be discussed at interview

Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

Benefits

• When you join Co-op, you9ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream- a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We\u2019re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.