Customer Team Member

TN United Kingdom; Shipston-on-Stour; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking Customer Team Members to join their friendly team. This role offers a chance to provide exceptional service while engaging with customers and supporting community initiatives. With a focus on fairness and wellbeing, the company provides extensive benefits, including a generous pension scheme, virtual healthcare services, and a significant discount on products. Join a workplace that values diversity and supports personal development, where your contributions can make a real difference in the community.

Benefits

30% discount on Co-op products

Pension scheme with up to 10% employer contributions

Wagestream app for pay access

31 days of holiday

Virtual healthcare services

24/7 employee assistance service

Paid training and support for development

Cycle-to-work scheme

Qualifications

• Genuine care for customer and member needs.
• Positive attitude towards change and problem-solving.

Responsibilities

• Provide friendly service, prioritizing customer needs.
• Maintain store safety by keeping shelves stocked.

Skills

Interpersonal Skills

Customer Service

Problem-Solving

Team Collaboration

Job description

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Working pattern:

Shifts will fall between 8:30am and 5:45pm, Monday to Saturday, to be discussed at interview. This role will include work on our Post Office Counters.

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!). You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

About the role:

We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. Your responsibilities will include providing great service on the tills and the shop floor, re-stocking shelves, and cleaning up spillages.

Our values and support:

At Co-op, we focus on fairness for our members and communities. We support your physical, mental, and financial wellbeing with market-leading policies, including support for life events such as bereavement, pregnancy loss, fertility treatments, and menopause.

What you'll do:

1. Provide friendly and thoughtful service, prioritizing customer needs, responding to queries, promoting Co-op products and Membership, supporting the post office counter, and ensuring a great shopping experience.
2. Collaborate with store colleagues to solve problems and support customers and members.
3. Maintain store safety and legality by keeping shelves stocked, and ensuring prices, dates, and temperatures are accurate.
4. Assist in introducing new products and services, sharing experiences to facilitate team learning.
5. Support the local community by participating in activities and events.

Who this job is suitable for:

• Individuals with a genuine care for customer and member needs.
• People with great interpersonal skills who can build positive relationships with customers and colleagues.
• Individuals with a positive attitude towards change and problem-solving.
• Candidates willing to work a range of shifts.

Why choose Co-op?

• 30% discount on all Co-op products, plus 10% discounts on other brands (increasing to 20% on payday weekends).
• A pension scheme with up to 10% employer contributions.
• Wagestream app for accessing a percentage of your pay as you earn.
• 31 days of holiday (including bank holidays, pro-rata for part-time).
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• YuLife app rewarding healthy behaviors with discounts and vouchers.
• Paid training and support for personal development and career progression.
• Rotas shared three weeks in advance, accessible on your phone.
• Cycle-to-work scheme.

Building an inclusive workplace:

We aim to build diverse teams and welcome applications from everyone. We strive for inclusive environments where colleagues can reach their full potential, reflecting the communities we serve. We can make reasonable adjustments for applicants with disabilities and are part of the Disability Confident scheme, offering interviews to qualified disabled candidates. Please specify if you'd like to be considered under this scheme when you apply. We will also ask if you need any reasonable adjustments during the recruitment process.