Customer Team Member

TN United Kingdom; Cirencester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking enthusiastic Customer Team Members to join their team. This role offers a fantastic opportunity to engage with customers, provide exceptional service, and contribute to a positive shopping experience. With full training provided, you will be equipped to handle various responsibilities, from ensuring store safety to promoting community involvement. Enjoy numerous benefits, including a generous holiday allowance, discounts, and access to virtual healthcare services. This is a perfect opportunity for individuals who thrive in a dynamic environment and are passionate about customer satisfaction.

Benefits

30% discount on Co-op products

10% discounts on other brands

Pension scheme with up to 10% employer contributions

Access to Wagestream

31 days holiday

Virtual healthcare services

Employee assistance service

YuLife app rewards

Full paid training

Cycle-to-work scheme

Qualifications

• Must be 18 or over to work various shifts.
• Genuine care for customer needs and great people skills.

Responsibilities

• Provide friendly service and promote Co-op products.
• Ensure store safety and accuracy in pricing and stock.
• Support local community activities and events.

Skills

Customer Service

Problem Solving

Flexibility

People Skills

Education

No formal education required

Job description

We are looking for Customer Team Members to join our team at Co-op. When you join Co-op, you'll enjoy amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

Working pattern:

2pm to 10pm, Friday to Saturday

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!). You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

As a Customer Team Member, your responsibilities include:

1. Providing friendly and thoughtful service, responding to queries, promoting Co-op products and Membership, and ensuring a great shopping experience.
2. Supporting colleagues to solve problems for customers and members.
3. Ensuring the store is safe and legal — keeping shelves stocked, and prices, dates, and temperatures accurate.
4. Introducing new products and services, sharing experiences to foster team learning.
5. Supporting the local community through involvement in activities and events.

This role suits individuals who:

• Genuinely care for the needs of customers and members.
• Possess great people skills and can build positive relationships.
• Have a positive attitude towards change and problem-solving.
• Are flexible and able to work various shifts.

Why work at Co-op?

• 30% discount on all Co-op products in-store, plus 10% discounts on other brands (increasing to 20% on payday weekends).
• A pension scheme with up to 10% employer contributions.
• Access to Wagestream, a money management app allowing early access to a portion of your pay.
• 31 days of holiday, including bank holidays (pro rata for part-time).
• Virtual healthcare services for you and your family, including GP, eye care, mental health, nutrition, and fitness support.
• 24/7 employee assistance service.
• YuLife app rewarding healthy behaviors with discounts and vouchers.
• Full paid training and support for personal development and career growth.
• Rotas shared three weeks in advance via your phone.
• Cycle-to-work scheme.

Building an inclusive workplace:

We welcome applications from all backgrounds. We aim for our stores to be inclusive environments where colleagues can thrive. We celebrate diversity and ensure our teams reflect the communities they serve. We can make reasonable adjustments for applicants with disabilities and are part of the Disability Confident scheme, offering interviews to eligible disabled candidates. Please indicate if you'd like consideration under this scheme when applying. We will also ask about any reasonable adjustments needed for the recruitment process.