Customer Team Member

TN United Kingdom; Kidderminster; On-site; GBP 20,000 - 25,000; Part time

Job summary

An established industry player is seeking a dynamic SPAR Customer Team Member to enhance customer experiences and support store management. This role involves greeting customers, processing transactions, and managing stock to ensure a seamless shopping experience. With a focus on customer service excellence and team collaboration, you will play a key role in maximizing sales and maintaining store standards. Join a supportive environment that values your contributions and offers opportunities for growth. If you thrive in a fast-paced setting and are passionate about customer satisfaction, this position is perfect for you.

Benefits

Competitive benefits including holiday

Opportunities to develop skills

Staff discounts

Free tea and coffee

Company pension scheme

Wellbeing support

Qualifications

• Previous experience in a similar retail role is preferred.
• Proactive approach to delivering excellent customer service.

Responsibilities

• Greeting customers and assisting with inquiries about products.
• Managing stock and maintaining a clean sales floor.

Skills

Customer Service

Attention to Detail

Cash Handling

Retail Legislation Compliance

Teamwork

Job description

Job Opportunity: SPAR Customer Team Member

Hours: 16 hours per week, possibly more depending on store needs. Various shifts available.

We have an exciting opportunity for a SPAR Customer Team Member. In this role, you will support store management and create a positive customer experience by assisting in maximising sales and profit through various tasks. Your efforts will contribute to the continual improvement of our store, ensuring excellent customer service through the principles of ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’

A.F. Blakemore & Son Ltd is one of the UK's largest privately owned companies. Established in 1917, our family-owned business now operates 260 SPAR convenience stores, employs over 7,000 people, and has a turnover of £1.3 billion. We are dedicated to innovation and excellence across our divisions in retail, food service, and wholesale distribution.

Key Tasks and Responsibilities:

1. Customer Service:

• Greeting customers warmly and assisting with inquiries about products and services.
• Processing transactions efficiently and maintaining friendly service.
• Upselling products and highlighting special offers to maximise sales.

Store Operations:

• Managing stock, checking deliveries, stocking shelves, and maintaining a clean, organized sales floor.
• Rotating stock to ensure freshness and proper expiration dates.
• Completing tasks like date checking, stock and gap checking, price updates, and promotional displays.
• Adhering to all company policies and procedures.

Key Skills and Knowledge:

• Previous experience in a similar retail role is preferred.
• Reliability, attention to detail, and ability to follow instructions.
• Understanding of retail legislation and ability to assist with compliance.
• Proactive approach to delivering excellent customer service and supporting business growth.
• Experience with a ‘Challenge 25’ policy is desirable.
• Enthusiastic team player with the ability to work independently.
• Cash handling experience is a plus but not essential.

What We Offer:

• Competitive benefits including holiday, maternity, and paternity leave.
• Opportunities to develop skills in a supportive, diverse environment.
• Experience in a fast-paced convenience store setting.
• Staff discounts (excluding alcohol and cigarettes).
• Internal promotion opportunities.
• Free tea and coffee.
• Early access to wages through ‘EarlyPay’.
• Access to payslips and rotas via HR/Payroll portal.
• Wellbeing support including counseling and legal advice.
• Company pension scheme and life insurance options.