Customer Team Leader — Store Ops & Community Impact

Co-op; Sandbach; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Training and career development

30% discount on Co-op products

Flexible access to pay as you earn

Up to 10% pension contributions

36 days of holiday (pro-rata)

GP access and support programme

Cycle to work scheme

Strong policies and support

Job summary

Co-op in Sandbach is seeking a Customer Team Leader to run the store on shifts, coach the team, and ensure smooth daily operations. You’ll manage tills, stock, merchandising, and customer service while supporting community links and membership growth.

The role is 24 hours per week with regular overtime, a permanent contract, and early mornings to late evenings including at least one weekend shift. Aimed at engaging with customers and local charities, it offers training and a comprehensive

Qualifications

• Passion for people and leadership.
• Ability to work flexibly and lead by example.
• Skills in retail, merchandising, or team management (experience not essential).

Responsibilities

• Own the day-to-day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co-op through community engagement and membership growth.

Skills

Leadership

Flexibility

Retail skills

Merchandising

Job description

Co-op in Sandbach is seeking a Customer Team Leader to run the store on shifts, coach the team, and ensure smooth daily operations. You’ll manage tills, stock, merchandising, and customer service while supporting community links and membership growth.

The role is 24 hours per week with regular overtime, a permanent contract, and early mornings to late evenings including at least one weekend shift. Aimed at engaging with customers and local charities, it offers training and a comprehensive