Customer Team Leader

Co-op Group; Sandbach; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Discount on Co-op products

Pension contributions

Holiday entitlement

GP access

Job summary

The Co-op Group in Sandbach is seeking a part-time Team Leader to run the store on shift, coach colleagues, and ensure excellent customer service on the shop floor and tills. The role is 24 hours per week with regular overtime, permanent part-time contract.

Shifts include early mornings, afternoons and at least one weekend, with a 30% colleague discount and other Co-op benefits. You’ll help with merchandising, stock, and community engagement.

Qualifications

• Minimum criteria are minimal by design; leadership potential is valued.
• Strong customer service mindset and ability to coach others.
• Ability to work flexibly, including early mornings and weekends.

Responsibilities

• Own the day-to-day running of the store on your shift and lead the team.
• Motivate, coach, and support staff to deliver great service and efficient operations.
• Work hands-on on the shop floor and tills to support daily operations.

Skills

Leadership

Customer service

Flexibility

Job description

Location: Sandbach - The Hill , Sandbach, CW11 1HT

Pay: £14.48 per hour

Contract: 24 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including early mornings (store opening 6am), afternoons, late evenings (store closing 10pm) including at least 1 weekend shift, to be discussed at interview.

30% colleague member discount in store - see below for more benefits

You must be aged 18+ to authorise age-related sales

What you'll do

• Own the day-to-day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co-op through community engagement and membership growth

What you'll bring

We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you need to bring;

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

Why this job matters

You’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll be a champion for Co-op membership, helping to drive the growth of our unique business.

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So, when you join us, you’ll not just taking a job, you’ll joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• Full training and career development resources
• 30% discount on Co-op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro-rata, including bank holidays)
• 24/7 access to GP appointments, and colleague support programme
• Cycle to work scheme
• Market-leading policies to help you though life's big moments

A place you'll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

We reserve the right to remove a vacancy before the scheduled closing date.