Store Team Leader - Customer Service & Community

The Co-operative Group; Heathfield; On-site; GBP 17,000 - 23,000; Part time

Benefits offered by this job

30% discount in store

Full training and career development

Up to 10% pension contributions

36 days of holiday (pro‑rata)

Cycle to work scheme

Job summary

The Co-operative Group in Horam is seeking a Customer Team Leader to run a small store team on shift, keeping shelves stocked and delivering great service to local customers. The role is a part-time contract with a 30-hour week and regular overtime, permanent status, and a mix of opening, middle, and closing shifts.

You will work on the shop floor and tills, oversee daily operations, support merchandising, stock accuracy, and community engagement, and help drive membership growth in our

Qualifications

• Experience leading a small team in a retail environment.
• Ability to motivate and coach staff for great service.
• Flexibility to cover a mix of shifts including weekends.

Responsibilities

• Own the day-to-day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co-op through community engagement and membership growth.

Skills

Leadership

People management

Retail experience

Customer service

Job description

The Co-operative Group in Horam is seeking a Customer Team Leader to run a small store team on shift, keeping shelves stocked and delivering great service to local customers. The role is a part-time contract with a 30-hour week and regular overtime, permanent status, and a mix of opening, middle, and closing shifts.

You will work on the shop floor and tills, oversee daily operations, support merchandising, stock accuracy, and community engagement, and help drive membership growth in our